FIX Onboarding and Product Support Specialist
2 weeks ago
*We're unable to consider candidate who require sponsorship, we're only able to consider candidates who are Green Card Holders, or US Citizens*
5 days onsite to start but will evolve into hybrid 4/1 after 3 months
A leading financial institution is seeking a proactive FIX Onboarding and Production Support Specialist to join our Equity IT DevOps team. This role focuses on supporting various trading functions, including Equities, Options, Futures, and Post-trading allocations. Candidates should possess a solid technical background, with expertise in FIX Protocol and the ability to troubleshoot related technical issues.
Responsibilities:
- Lead client onboarding processes for our FIX trading platform and ensure high-level ongoing support to achieve maximum customer satisfaction.
- Collaborate with clients and Trading Desk to gather FIX onboarding requirements and adjust FIX settings accordingly.
- Address and resolve technical issues concerning FIX connectivity and onboarding, collaborating with both internal and external teams when necessary.
- Work closely with internal stakeholders to align FIX onboarding and production support with business goals.
- Maintain detailed records of client onboarding and production support activities, and regularly update our knowledge base/wiki.
- Interact with external software vendors integrated with our systems.
- Coordinate the release of new applications, FIX configurations, and enhancements with external clients.
Education and Experience:
- Bachelor's Degree in Computer Science or a related field.
- Minimum of 5 years’ experience in working with FIX protocols, with a thorough understanding of FIX messages and order routing.
Skills:
- Excellent communication and interpersonal skills, with a proven ability to establish strong relationships with clients and internal stakeholders.
- Strong problem-solving and troubleshooting capabilities.
- Keen attention to detail with a commitment to maintaining accurate records.
- Ability to work both independently and as part of a team.
- Experience in Application Support, Equities, and DevOps environments is desirable.
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