Junior Desktop Support Specialist

4 weeks ago

Cranston, United States Information Resource Group Full time

Job Title: Junior Desktop Support Specialist Location: Cranston, RI (Onsite) Duration: 12-24 Months (with possible extension) Work Hours: 35 hours per week Job Overview: IRG Clients is seeking an experienced Junior Desktop Support Specialist to join Technical Support Team. The ideal candidate will have a strong understanding of Windows Desktop Administration, Active Directory concepts, Domain administration, and Desktop/Laptop client computing. Proficiency with Windows 11, Microsoft Office 365, BitLocker, McAfee AD, InTune, SCCM, CMDB, and ServiceNow is highly recommended. Experience in large-scale asset deployments is beneficial. The Junior Desktop Support Specialist will work onsite at a correctional facility in Cranston, RI, responding to IT service requests via ServiceNow, phone, email, or in-person, and providing support across multiple technical areas. The candidate must be able to communicate solutions in both technical and non-technical terms to end users. Responsibilities: Provide desktop and laptop support including software installations, troubleshooting, and hardware diagnostics. Manage and resolve IT service requests, incidents, and problems through ServiceNow. Administer and troubleshoot Windows 11, Office 365, Active Directory, BitLocker, and SCCM. Support large-scale IT asset deployments and upgrades. Work collaboratively within the established Tech Team and liaise across various technical departments. Ensure compliance with ETSS Security and State of Rhode Island IT policies. Undergo periodic performance reviews conducted by the Technical Support Manager. Adhere to all Department of Administration Security Policies. Complete required security clearances, including BCI Vendor Certification, Non-Disclosure, Confidentiality, and Invention Agreement, and HIPAA Business Associate Agreement (if applicable). Qualifications: Experience: 1-3 years in desktop support or related IT roles. Technical Skills: Proficiency in Windows 11, Microsoft Office 365, Active Directory, BitLocker, McAfee AD, InTune, SCCM, CMDB, and ServiceNow. Communication Skills: Ability to explain technical solutions to non-technical users. Problem-Solving: Strong troubleshooting skills in a fast-paced environment. Security Compliance: Ability to adhere to strict security protocols and policies. Preferred Experience: Exposure to working in high-security environments such as correctional facilities.

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