Sr Specialist, Digital Experience

2 weeks ago

Grapevine, United States Solo Brands Full time

The Sr Specialist, Digital Experience will be responsible for strategically arranging and showcasing Solo Stove’s website catalog, driving key e-commerce KPIs of conversion, engagement, and bounce rate.


Key Responsibilities:


Digital

  • Responsible for e-commerce operational tasks and duties, including owning product setup, pricing updates, site merchandising, filter functionality, navigational updates, and on site search optimizations
  • Drive ongoing improvements to our configurable toolset, with a focus on sorting rules, product placement, evergreen content, page content, third party vendors and site configuration
  • Own day to day operations and updates of 3rd party tools, including Algolia, Yopto, Narvar, to maximize revenue potential
  • Provide support across wider projects in both site merchandising and consumer experience
  • Work closely with conversion optimization and CRM/personalization teams to identify and drive PLP/PDP experiments
  • Partner with the content team to set up compelling creative displays and merchandise assortments
  • Work closely with cross functional partners including commercial planning and promotions, Creative and Marketing to bring marketing strategy and product campaigns to life via the site


Inventory + Customer Care

  • Bridge relationship with Customer Care to own and optimize post purchase experience and KPIs
  • Support planning team, ensuring the right types and quantities of products are stocked on the site
  • Help support product lifecycle strategy by being fully intune with key product sales and drivers


Analytics + Reporting

  • Understand key ecommerce metrics and pulling data, support Site Merchandising Manager in preparing all key data updates for weekly/monthly/quarterly reviews
  • Working closely with the Analytics team to define merchandising best practices that drive conversion


Requirements

  • Bachelor’s degree and 3+ years of relevant work experience
  • Working knowledge of Merchandising tools and CMS, preferably Contentstack
  • Working knowledge of ecommerce systems, preferably Salesforce
  • Some understanding of Heat Map Tools and journey analysis a plus
  • Experience working in a collaborative, fast paced, professional environment
  • Strong capacity for multi-tasking, organization, working independently and time management
  • Candidates should have a high attention to detail, be able to maintain accuracy doing multiple tasks in a fast paced environment
  • Analytic focus, with an ability to turn merchandising data into actionable insights
  • Experience working with third party vendors
  • Proactive personality
  • Must be comfortable working with technical systems and troubleshooting web issues


What we offer you

  • We will add this part for you as well
  • Competitive Salary
  • Flexible vacation policy
  • Benefits
  • Priceless opportunity to work with the coolest team ever

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