IT Technical Support Specialist

3 weeks ago

Salt Lake City, United States ES3 Full time

Position Overview ES3 is hiring Technical Support Specialists to join our IT Help Desk team. This role offers hands-on experience supporting a wide range of computer, network, and communication systems in a dynamic engineering environment. You'll work directly with end-users across multiple ES3 locations, gaining exposure to modern technologies and professional IT workflows. Position Highlights Support Windows, Mac, and Linux client operating systems and hardware Assist / support O365 applications (Outlook, Teams, Word, Excel, PowerPoint, etc.) Monitor and respond to antivirus and malware alerts Provide support for VPN and ZTNA applications Adobe Acrobat, Engineering Applications and Software, Internal ERP System Work with virtual machine hosts and clients Troubleshot and support VOIP communications and web-enabled conferencing systems Maintain and support print services across the organization Collaborate with over 200 engineers, scientists, and technicians across ES3's facilities Coordinate resolution of help desk tickets and escalate complex issues to senior IT staff Operate from a private office in a modern work facility with access to current technologies Participate in limited travel opportunities as needed This position is based on site at ES3's Layton Engineering Office and supports staff across all ES3 locations, including facilities in San Diego, CA; Warner Robins, GA; Midwest City, OK; Jacksonville, FL; Abilene, TX; and Clearfield, UT. Required Education and Availability Demonstrated educational path in IT, Information Systems, or Software Development Ability to work either morning (6:30-11:30 AM) or afternoon (12:30-5:30 PM), Monday-Friday Helpful Experience and Skills Previous help desk or customer service experience IT-related education, certifications, or training Additional Requirements Must be a U.S. Citizen Must be able to participate in a background investigation and qualify for a U.S. Government Security Clearance Key Competencies Effective communication and a positive disposition with staff at all levels Openness to learning new technologies Flexibility in adapting to changing priorities Strong work ethic, integrity, and motivation for excellence Respect for confidentiality and sensitive information Dependability and reliability Attention to detail and strong organizational skills Compensation and Benefits ES3 offers an enriching and rewarding environment for part-time staff, including: Competitive paid-time-off (PTO) accrual Dollar-for-dollar employer matching 401(k) contribution up to 6%, plus up to 2% profit sharing We've found that staff who participate in our retirement plan are more engaged and aligned with our company culture. ES3 is committed to helping our employees retire with dignity.

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