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Senior Specialist Engagement
4 weeks ago
Senior Specialist Engagement & EventsThis is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in a digital world. As the Senior Specialist Engagement and Events, you will support the Hilton Reservations and Customer Care (HRCC) engagement strategy by planning large-scale team member and leadership events, while also coordinating enterprise-wide initiatives that support culture, inclusivity, and recognition. On the Customer Excellence team reporting to the Content, Communications, and Engagement Manager, you will partner with the HRCC leadership team and internal partners to understand the needs and desires of our teams and help create experiences and programs that inspire connection, engagement, and organizational pride.Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/nightHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discountPaid parental leave for eligible Team Members, including partners and adoptive parentsMental health resources including free counseling through our Employee Assistance ProgramPaid Time Off (PTO)At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.Your role is important and below are some of the fundamental job duties that make your work unique.What your day-to-day will be like:Strategize, plan, and implement HRCC engagement events including global leadership meetings, town halls, appreciation weeks, leader connections, and virtual team experiences.Develop content such as event toolkits, PowerPoint decks, interactive activities, SharePoint pages, and event communications.Evaluate engagement success by tracking participation, gathering feedback, and analyzing data to identify trends and improve the effectiveness.How you will collaborate with others:Partner with HRCC and enterprise leaders to align engagement initiatives with Hilton's company-wide goals and strategies.Support leader communications tied to engagement initiatives, ensuring organizational goals, themes, and programs are aligned.Build partnerships across the enterprise to maximize visibility and participation in engagement opportunities.What deliverables you will take ownership of:Lead coordination, communications, and pre- and post-event engagement strategies to ensure impactful outcomes.Develop engagement campaigns that support enterprise-wide initiatives such as Catch Me at My Best, Team Member Appreciation Week, enterprise awards and recognition, and more.You have these minimum qualifications:Three (3) years of professional work experience.Experience writing, editing, and adapting content for diverse audiences across multiple channels.Professional experience managing and delivering large-scale or enterprise-wide events and campaigns.Proficiency with MS Office Suite (e.g. PowerPoint, Word, and Excel) and graphic design tools (e.g., Canva).Project management skills, with experience managing multiple initiatives at once.Creativity in designing engaging, inclusive experiences that foster culture and belonging.It would be useful if you have:Bachelor's degree or completed coursework in Communications, Marketing, Event Management, or a related field.Two (2) years' experience in internal communications, event management, or employee engagement-focused role.Experience creating strategies and materials to support events and initiatives.Experience with event platforms and tools (e.g., Teams, Zoom) and design-video tools (e.g., Canva, Camtasia).Knowledge of engagement campaigns and initiatives best practices.Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces.We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.
