Patient Services Team Lead

Patient Services Team LeadUnder supervision of the Clinic Manager or Business Office Supervisor, is responsible for being a resource for employees and completing assigned daily job duties of the business office staff such as appointments, check in/check out, patient registration, review of claim queues, etc. Supports business office operations by coordinating patient benefits and payments, initiating proper authorizations and referrals, and correct scheduling and coding of surgical and non-surgical procedures. Acts as a resource for patients and staff with business office related questions/problems requiring resolution. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.Essential functions include: performing all of the tasks of the Patient Service Coordinators and Sr. Patient Service Coordinators as needed or assigned; coordinating on-the-job training for all new and existing Patient Service Coordinators; acting as a resource for patients and staff with business office related questions/problems requiring resolution; participating in and assisting with coordination of business office team meetings; communicating frequently with Supervisor or Manager to remain knowledgeable concerning policy/procedure and helps disseminate information to staff as needed; ensuring business processes and protocols are followed in the business office areas; reviewing charges in the Charge Review Work Queue for accuracy and takes appropriate action; posting patient payments to account and voids transactions as needed; handling patient price quotes as needed; responsible for all End-of-Day Reports and daily deposits for the clinic; participating with management team in developing and working toward clinic goals; responsible for patient recall system; quality assurance for all workflow and processes within the business office; helping maintain standardized processes; helping implement processes and suggesting improvements; adhering to all company policies, including but not limited to OSHA, HIPAA, compliance, and Code of Conduct; regular and dependable attendance; following the core competencies set forth by the Company; working holiday shift(s) as required by Company policy.Other duties and responsibilities include: attending meetings/training as required, including attending ongoing organizational leadership training to improve leadership skills; assisting other Patient Service Coordinators as needed in all areas of the business office; may compile statistical data regarding patient/provider encounters for supervision review; may participate in the hiring/interview process for new business office staff to enhance leadership skills; performs other duties as assigned.Qualifications include: education and experience required: high school diploma or GED. One (1) or more years of medical experience required. Must be able to perform functions of a Sr. Patient Services Coordinator. Knowledge, skills, and abilities required: knowledge of medical insurance and authorization processes; knowledge of basic coding principles very helpful; excellent computer and keyboarding skills, including familiarity with Windows and ability to create spreadsheets (Excel) and other documents (Word) for analysis and review; excellent customer service skills; excellent interpersonal & problem solving skills; ability to work in a team environment; proficient in EPIC, Copia, PAD, Synapse, Allscripts, and WebMedx; ability to engage others, listen and adapt response to meet others' needs; ability to align own actions with those of other team members committed to common goals; excellent verbal and written communication skills; ability to manage competing priorities; ability to perform job duties in a professional manner at all times; ability to understand, recall, and communicate factual information; ability to understand, recall, and apply oral and/or written instructions or other information; ability to organize thoughts and ideas into understandable terminology; ability to apply common sense in performing job.Work schedule: Monday - Friday 8AM - 5PM