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System Analyst
2 months ago
No C2C applicants - you will be blocked.
Alexander Technology Group is currently working with a Managed Service Provider in Boston that is looking to hire a Systems Analyst to join their team. This is a 6-month contract-to-hire position.
Responsibilities
- Process service requests as they arrive through direct client calls, email, ticketing system, or face-to-face contact
- Create new tickets in the ticketing system and obtain and evaluate all relevant information for service issues and requests, according to procedures
- Identify and investigate client issues and provide immediate solutions when applicable
- Fully test all solutions after implementation
- Assist new client on-boarding processes
- Maintain client monitoring dashboards and reporting
- Assemble hardware and install or deletes software
- Adhere to company, Managed Services, and client processes
- Accurately track time spent on client issues and projects
- Provide consistent, accurate, and timely updates to team members, stakeholders, and management on the status and issues surrounding assigned work.
- Work cooperatively across departments to gather issue information and drive to resolution
- Meet or exceed responses and resolutions for all client Service Level Agreement.
Qualification Skills Requirements
- 2-years previous IT experience preferred
- Experience with Windows 10, Azure Active Directory, and Office 365.
- Ability to commute daily in, and around the greater Boston area.
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