Full-Time Door Person
4 weeks ago
This role is pivotal in providing engaging sincere personalized service and is one of the first to greet our guests and one of the last to wish them a fond farewell. The Doorperson will ensure that all standards procedures and guest satisfaction objectives are met and exceeded on a consistent basis.
Whats in it for you:
- $21.00/hour tips
- Employee travel program offering discounted rates in Fairmonts and Accor worldwide
- Parking/Commuting Discounts
- Paid meal breaks with complimentary meals served in our Staff Dining room
- Learning programs through our Academies
- Medical dental vison insurance available for all fulltime colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
- 401K Retirement plans with a 4% match for all colleagues
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities
- Fun elegant atmosphere with amazing colleagues
Key Responsibilities:
- To be an ambassador of the hotel in and outside the work place
- To provide a personal service to all the guests fully aware and following the hotel standards and procedures
- To ensure that all guests / visitors receive a warm welcome cordially greeting them helping them out from their car / taxi opening the hotel doors for them as well as escorting them to the lobby / reception and wishing them a nice stay
- To relay accurate directions to guests/visitors on inquiries regarding destinations within the local area
- To assist in securing taxis/transportation for guests/visitors
- To ensure that the privacy of the guests and the confidentiality of the information is respected
- To handle guest luggage and belongings carefully to store them safely avoiding damage or lost
- To assist the drivers valet parking and bell attendants in the daily activity
- To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it
- To be aware of all VIPs visiting or staying in the hotel
Qualifications :
- Guest services experience preferred
- Ability to work independently and prioritize responsibilities and handle a multitude of tasks colleagues and guest requests
- Passion for guest service strong guest service orientation and training skills required
- Excellent communication and customer service skills.
- Need a valid driving license
- Ability to work a variety of hours/days/holidays/weekends as business needs require
- Visa Requirements: Must be legally eligible to work in the United States.
Physical Aspects of Position (include but are not limited to):
- Must be able to stand on feet throughout the shift with intermittent periods of walking;
- Must be able to frequently lift and carry up to 25 lbs at shoulder height;
- Must be able to occasionally push/pull up to 75 lbs
- Must be able to perform simple grasping fine manipulation and repetitive hand & arm movements frequently and squeezing & overhead reaching occasionally.
- Must be able to bend squat crawl kneel push pull walk on uneven surfaces on an occasional basis;
- While primarily an indoor job must be able to walk outside in a variety of weather conditions (rain wind snow heat);
- Must be able to climb stairs occasionally both indoors and outside in a variety of weather conditions (rain wind snow heat).
Remote Work :
No
Employment Type :
Fulltime
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