Customer Service Representative –Retention

3 weeks ago

St Louis, United States AT&T Full time

Job Description:

Don’t miss this opportunity to jumpstart your sales career. Come interview with us in-person at our upcoming open recruiting session in the Saint Louis, MO area on January 9th, 2025

 

Come ready to meet the AT&T Call Center Management Team and learn all about a career with #LifeAtATT

 

Join us at our AT&T Call Center:
1010 Pine Street,

ST. Louis, MO 63101

 

Date: Thursday, January 9th, 2025
Time: 9AM to 3PM Central Standard Time

 

To save time, please apply and complete testing ahead of time.

 

This hybrid-remote position reports to our 1010 Pine Street, ST. Louis, MO 63101 location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly.  

This position offers a milestone bonus of $1,000. ​

Pay Transparency:

Our Premier Service Consultants earn between $16.16 - $19.47 hourly and up to $3000/monthly in additional commission if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

How You’ll Make an Impact:

As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

What Your Day-to-Day Will Look Like:

  • Handle customer interactions (calls, chats, emails) in a fast-paced environment.

  • Accurately resolve issues related to service, billing, payments, and collections.

  •  Explain bills and product features clearly.

  • Troubleshoot basic problems and seek higher support if needed.

  • Build customer confidence and loyalty by resolving issues.

  • Support various customer inquiries, including technical issues.

  • Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.

  • Paid training.

What we are looking for:

  • Unwavering Customer Focus

  • Strong Work Ethic

  • Adaptability

  • Problem-Solving Skills

  • Attention to Details

Joining our team comes with amazing perks and benefits:

  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone

  • Tuition reimbursement program

  • Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.

  •  Paid Parental Leave

  • Medical/Dental/Vision coverage

  • 401(k) plan

  • Additional sick leave beyond what state and local law require may be available but is unprotected

  • Adoption Reimbursement

  • Disability Benefits (short term and long term)

  • Life and Accidental Death Insurance

  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

  • Employee Assistance Programs (EAP)

  • Extensive employee wellness programs

WFH Requirements

  • You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all the equipment you’ll need to get started (keyboard, monitor, computer, mobile device, etc.)

  • Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

  • You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you

Your future is calling. Apply today

Weekly Hours:

40

Time Type:

Regular

Location:

Saint Louis, Missouri

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

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