Customer Service Representative

1 week ago

Nashville, United States Loews Hotels, LLC Full time
Customer Service RepresentativeLoews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their uniquely local community in order to curate exciting, approachable and local travel experiences for guests.

The Customer Service Representative serves within a high volume financial shared services environment supporting an exciting collection of hotel properties across North America. This team member operates within a call center environment and is in constant communication with guests via phone, email, and/or online chat portals regarding billing inquires and disputes of hotel charges. The Customer Service Representative works collaboratively with other shared services and hotel team members to ensure our guests needs are addressed quickly and to their satisfaction. Achievement of daily, weekly, and monthly excellence targets while delivering extraordinary customer service to our guests and clients is of utmost importance. The Customer Service Representative reports to the Billing Services Manager.

Job Specific Duties

  • Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality and accounting best practices
  • Strengthens brand loyalty by providing excellent service delivery consistent with that provided by our teams at the hotels
  • Builds strong relationships with hotel Finance and Operations team members to ensure excellent communication enabling timely resolution to guest concerns
  • Maintains readiness in call queue system to ensure minimum wait time for callers
  • Communicates directly with guests and clients of the hotels via phone, email, and online chat portals
  • Responds to requests for guest/client billing information, to include hotel folios and disputed charges
  • Collaborates with other Billing Services and hotel team members to research and resolve guest billing disputes
  • Makes adjustments or corrections to guest accounts as needed
  • Records all activity in call ticketing system
  • Accountable for achievement of metrics and targets associated with the position
  • Regular attendance in conformance with standards
  • May be required to work varying schedules to reflect business needs
  • Required to attend all training sessions and meetings
  • Ability to perform Physical Requirements as explained below
  • Other duties as assigned

Qualifications

  • Ability to work cooperatively with others
  • Ability to maintain confidentiality
  • Ability to read, write and speak English effectively
  • Ability to communicate effectively both written and verbally
  • Ability to work effectively, maintain composure and make decisions in stressful situations
  • Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines
  • Ability to perform both standard and intermediate spreadsheet functions using Microsoft Excel
  • Proficiency in windows-based computer programs to include e-mail, internet and word processing applications
  • Strong computer skills and ability to learn new computer applications
  • General knowledge of mathematics and accounting principles

Preferred:

  • Education: High School Diploma or GED equivalent
  • Experience: 1-2 years customer-facing work experience in a hospitality or finance environment

  • Customer Service Representative

    4 months ago

    Nashville, United States Terry's Service Center Full time

    We have a Customer Service Representative position open for the right person. We are a well-established, family-owned Automotive Repair Shop in west Nashville and we are now interviewing quality individuals to join our successful team. This position requires someone that understands the importance of strong relationships with their customers and co-workers....

  • Customer Service Representative

    3 months ago

    Nashville, United States Nashville International Airport Full time

    The Customer Service Representative (Information Center) is responsible for assisting customers at BNA. Our customer service representatives provide information on the services available at the airport and wayfinding. Other responsibilities include B Customer Service, Customer Service Representative, Representative, Operations, Retail, Information

  • Customer Service Representative

    3 weeks ago

    Nashville, United States Ritchie Bros. Auctioneers Full time

    Here at IAA, an RB Global, Inc. company, (IAA) excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representativ Customer Service Representative, Customer Service, Representative, Customer Experience, Retail

  • Customer Service Representative

    3 weeks ago

    Nashville, United States Loews Hotel & Resorts Full time

    Duties. Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality and accounting best practices. Strengthens brand loyalty by providing excellent service delivery consistent with that provided by our teams at the Customer Service Representative, Customer Service, Representative, Accounting, Retail, Hotel

  • Customer Service Representative

    5 months ago

    Nashville, United States PrideStaff Full time

    We are looking for an experienced enthusiastic Customer Service Representative for a great company here in the Nashville area. Great hours and pay Customer Service Representative - Monday- Thursday 6:30am- 3:00pm. -Friday- 6:30-1:30pm. -Quick books experience preferred- will train if no experience - Outlook experience - Customer service discussing online...

  • Customer Service Representative

    1 week ago

    Nashville, United States Zeal, TN Full time

    Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our customers and donors, educating them...

  • Customer Service Representative

    1 week ago

    Nashville, United States Zeal, TN Full time

    Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our customers and donors, educating them...

  • Customer Service Representative

    3 months ago

    Nashville, United States American Leak Detection of Greater Nashville Full time

    The Customer Service Representative at American Leak Detection of Nashville is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Nashville area. Benefits...

  • Customer Service Representative

    4 months ago

    Nashville, United States FusionSite Full time

    Welcome to FusionSite!!We are growing rapidly and are looking for a Bilingual (Spanish/English) Customer Service Representative to add to our team.Job Summary:The Customer Service Representative will interact with the company’s customers by taking orders, addressing inquiries, resolving complaints, and selling products and services to existing...

  • Customer Service Representative

    4 months ago

    nashville, United States FusionSite Full time

    Welcome to FusionSite!!We are growing rapidly and are looking for a Bilingual (Spanish/English) Customer Service Representative to add to our team.Job Summary:The Customer Service Representative will interact with the company’s customers by taking orders, addressing inquiries, resolving complaints, and selling products and services to existing...

  • Customer Service Representative

    4 months ago

    nashville, United States FusionSite Full time

    Welcome to FusionSite!!We are growing rapidly and are looking for a Bilingual (Spanish/English) Customer Service Representative to add to our team.Job Summary:The Customer Service Representative will interact with the company’s customers by taking orders, addressing inquiries, resolving complaints, and selling products and services to existing...

  • Customer Service Representative

    2 days ago

    Nashville, United States FusionSite Full time

    Welcome to FusionSite!! We are growing rapidly and are looking for a Customer Service Representative (Bilingual, Spanish/English highly preferred) to add to our team. Job Summary: The Customer Service Representative will interact with the companys customers by taking orders, addressing inquiries, resolving complaints, and selling products and services to...

  • Customer Service Representative

    4 days ago

    Nashville, United States FusionSite Full time

    Welcome to FusionSite!!We are growing rapidly and are looking for a Customer Service Representative (Bilingual, Spanish/English highly preferred) to add to our team.Job Summary:The Customer Service Representative will interact with the company’s customers by taking orders, addressing inquiries, resolving complaints, and selling products and services to...

  • Customer Service Representative

    7 months ago

    Nashville, United States JobTarget | Arrow Exterminators Full time

    Arrow Exterminators of Atlanta, GA is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based upon experience. Our administrative representatives enjoy benefits including: generous time off,...

  • Customer Service Representative

    3 weeks ago

    Nashville, Tennessee, United States Domino's Franchise Full time

    Job Description:At Domino's Franchise, we are seeking a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring their satisfaction with our products.Key Responsibilities:Providing excellent customer service through...

  • Customer Service Representative

    6 months ago

    Nashville, United States EcoShield Pest Solutions Full time

    Overview: The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees,...

  • Customer Service Representative

    5 days ago

    Nashville, Tennessee, United States Victoria Hood - State Farm Agent Full time

    Join Our Team as a Customer Service RepresentativeEstimated Salary: $40,000 - $55,000 per year.About Us:Victoria Hood - State Farm Agent is a reputable insurance provider dedicated to delivering exceptional customer service and support. We are currently seeking a skilled Customer Service Representative to join our team.Key Responsibilities:Handle customer...

  • Customer Service Representative

    3 weeks ago

    Nashville, United States Ritchie Bros. Full time

    Job Description Here at IAA, an RB Global, Inc. company, (IAA) excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in...

  • Customer Service Representative

    3 weeks ago

    Nashville, Tennessee, United States Twice Daily Full time

    About UsTwice Daily is a part of your community, providing hundreds of local workers with their first job, a fresh start, and a future career path. Our goal is to build an amazing family of Team Members who embody our brand values: Cleaner, Safer, Friendlier.We have been recognized as a top employer for the last six years in a row. Join us to continue this...

  • Customer Service Representative

    1 week ago

    Nashville, United States Workwear Outfitters Full time

    Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in...