Client Onsite Engineer

2 weeks ago

Atlanta, United States ATSG Full time

Founded in 1994, ATSG is a tech-enabled IT Services and Solution Provider that delivers Digital Innovation providing tangible business value and exceptional Client experiences through the sale and delivery of Intelligent Technology Solutions as a Service.


Headquartered in New York, NY, and with offices around the globe, ATSG is a global leader in transformational technology solutions as a service for today’s digital enterprise. Through ATSG’s service portfolio of secure Digital Infrastructure, Digital Workplace, Collaboration, and Customer Experience offerings, ATSG provides Intelligent IT leveraging its comprehensive Ai² automation platform. We offer these services with an array of commercial and technological choices for our clients, ranging from traditional project-based and support services, to complete consumption-based managed services models, inclusive of Private, Public, and/or Hybrid cloud-based alternatives.


Job Description:


ATSG is looking for a Client Onsite Engineer to provide desktop support for our client in Atlanta, GA.


This Role is Tailor-Made for You Because:

You are committed to end-user satisfaction and technical/operational stability throughout the organization by managing client systems and technologies in supporting the computing needs of the organization.

  • You’re also resourceful and collaborative with excellent communication/customer service skills. A sense of humor is a plus


A Day in the Life:

The typical day is… atypical. You might be:

  • Providing Level 2 support to our client base (Corp/Distribution Center) using our ticketing system (Zendesk)
  • Helping to identify and proactively solve problems
  • Ensuring all pending support tickets are addressed or escalated as necessary
  • User account management functions such as password resets, and accessing account login problems

Hardware Support

  • Investigate hardware-related issues, such as malfunctioning keyboards, mice, monitors, or printers
  • Support various meetings/company events with audio-visual needs, including set up and in-meeting support


Additional responsibilities – May be required:

  • Manage and maintain computer hardware inventory at assigned location
  • Collaborate with other IT team members to resolve complex issues or implement IT projects
  • Document all support activities, including issue descriptions, resolutions, and any equipment changes
  • Troubleshoot network connectivity problems, both wired and wireless
  • Maintaining inventory for handheld devices such as Windows CE or Android RF scanners


The consistent thread is that you’ll be working with an amazing team of women and men who share your passion for excellence.


To Land This Role:

  • Strong working knowledge of client technologies, such as:
  • Windows 10, Mac OSX
  • Mobile Device iOS and Management
  • Microsoft Office Suite, including MS Teams
  • LAN/Wireless LAN and various communication technologies
  • Active Directory
  • Provide Executive Level support when needed (Windows/Mac)
  • Familiarity using a purchasing system such as SAP
  • Excellent task and time-management skills
  • Very strong analytical approach to problem solving and solution development
  • Flexibility and ability to work autonomously and as part of a team environment
  • Ability to work in a fast-paced environment


Role Characteristics:

  • Strong understanding of customer needs and satisfaction
  • Results-oriented troubleshooting and commitment to excellence
  • Must be able to work closely with other skill teams and Lines of Business to understand requirements and deliver appropriate solution
  • Ability to communication effectively, both verbal and written
  • Excellent interpersonal skills and willingness to embrace our culture
  • Self-sufficiency with the ability to ask questions and request help when needed
  • Adept at working in a fast pace, dynamic environment


Experience/ Education:

  • 2+ years of experience with an emphasis on client support or similar role
  • Proficiency in hardware troubleshooting and repair
  • Customer-oriented approach and ability to provide exceptional customer service
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
  • Bachelor Degree in Computer Science or Information System or equivalent desirable degree are a plus


Location Requirements:

  • 5 days a week
  • Tuesday – Friday 11:00am to 7:30pm
  • Saturday - 9:00am to 5:30pm
  • for Overtime with occasional After-Hours Support


Working Conditions:

  • works on Operations floor
  • demands may include lifting and moving computer equipment (50 lbs)


ATSG is an equal opportunity employer.

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