Apartment Maintenance Technician I

Maintenance TechnicianPreferred Apartment Communities is engaged in the operation of primarily Class A multifamily properties. We have developed a culture throughout our company that is designed to show respect for each other, our residents, and vendors. We believe our focus on quality, consistency, and innovation provides strong national recognition for the Preferred Apartment Communities brand.LocationThe Willows Ashley ParkWhat We OfferGenerous PTO program13 paid holidays plus 3 floating holidays and paid volunteer dayComprehensive, affordable medical coverage as well as company-paid dental and vision coverage available to all full-time, regular associates401k with exceptional employer matchAssociate Apartment DiscountEducational Assistance Program (tuition and certifications)Company-paid employee assistance, mental health, and wellness programsRequirements1-3 years Maintenance experience (apartment maintenance experience preferred)Troubleshooting and problem-solving skillsBudget or basic business finance helpfulRefrigeration certification (type 2 or universal) or obtain in the first 90 days of employmentValid driver's license (free from major moving violations) and dependable transportationPhysical RequirementsMust be able to use various hand tools and test equipmentMust be able to bend, stoop, and kneel for extended periods of timeMust be able to push and pull up to 300 pounds on wheelsMust be able to lift up to 50 poundsMust be able to climb ladders of up to 40 feet in heightMust be able to use a hand-truckResponsibilitiesAssist in all maintenance requests, preventative maintenance, and amenity area maintenance for the apartment communityCompletes maintenance work orders for residents (service appliances, plumbing, HVAC systems, minor electrical, gate systems, pool operations, etc.)Responds and resolves emergency maintenance requests for after business hours calls (weeknights, weekends, and holidays)Prepares vacant apartments to make rent readyPerforms preventative maintenance workKeep the maintenance shop clean and organized; maintains adequate stock/inventory of parts for equipment, appliances, etc.Interacts directly with residentsMaintains logbooks and databases; enters service requests and status updates into databaseAssists in monitoring contractors work performanceSupports the Service Manager in meeting budget responsibilitiesFollows and promotes company policies and proceduresMust make Customer Service a priorityIf the property does not have a housekeeper, Apartment Maintenance Technician light cleaning duties will be required such as cleaning models, club houses, leasing office, emptying trash, cleaning the grounds and amenity areas, etc.Maintain (clean, orderly, and in working conditions) all amenity areas (pool, compactors, weight rooms, parking decks, etc.)Customer Service ResponsibilitiesA complete clean and neat uniform must be worn when working on any PAC Property including nights and weekends, if applicable. Personal appearance must be clean and neat at all times, according to PAC policy.Communicate with residents and prospects in a manner consistent with PAC's standards.Read and/or listen to resident requests/complaints.Receive resident complaints in a calm, open, and professional manner.Solve problems quickly, usually within 24 hours, or contact supervisor for immediate assistance.Deliver newsletters, correspondence, etc. to residents' apartment.Coordinate, set up, attend, and clean up after resident functions (food, tables, display areas, etc.) as requested by the General Manager.Special Physical RequirementsAs part of your daily maintenance routine, you may be required to move appliances from one apartment unit to another apartment unit on opposite ends of the property. The appliance may have to be transferred by means of a hand truck up one to three flights of steps. These appliances will range in weight from 75 to well over 300 pounds.Commercial laundry rooms are equipped with single washing machines and/or stacked (double) clothes dryers which you will be required to move in order to repair and perform preventative maintenance. These machines range in weight from 120 to 300 pounds.On occasion, you may be involved in repairs to the building structure. You may be required to move or transport several different building type materials weighing several pounds to over 300 pounds.At certain times you will be required to perform maintenance on special equipment (i.e., exercise equipment, gas grills, golf carts, car washes, amenity areas, and security gates). All functions require different physical exertion, and their weight depends on the equipment (usually in excess of 100 pounds).You will be required to perform certain resident service functions or make upgrades to the apartment home. An example would be to install lighting or ceiling fans. Both duties would require the work to be done using a step ladder while lifting.