EP Customer Service Rep

4 days ago

Waxahachie, United States Oldcastle BuildingEnvelope Full time
The 1st Shift full-time Customer Service Representative in our Waxahachie, TX facility isn't just a job - it's a starting point to an awesome career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story

This role is perfect for an individual who approaches their work professionally, loves to be a part of a team, and wants to help us get better every day. If that sounds like you, come join this industry leader

Job Highlights

  • Full Time - 1st Shift
  • Overtime Opportunities
  • Advancement Opportunities
  • DailyPay Partners (Work Today, Get Paid Tomorrow)

Here's What You'll Get To Do

  • Successfully enter/process orders for the following products: Standard stock lengths, custom stock lengths, standard doors, custom doors, door hardware, brake-metal, curves, sunshades.
  • Accurately create purchase orders for buy-out items.
  • Accurately create jobs in the ERP system (Vantage) for custom doors, custom stock lengths, and buy out items.
  • Create door fabrication sheet for OBE quotes, custom take-offs, architectural drawings, and shop drawings.
  • Coordinate with production to schedule product delivery dates to meet customer's needs.
  • Field questions from customers regarding product, lead times, and order status.
  • Identify issues that would cause delays in material delivery, communicate internally and with customers to resolve such issues and satisfy customer's delivery requirements.

Here's What We're Looking For

  • Glass and Glazing experience
  • Regular and predictable attendance, safely perform tasks and adherence to all safety policies and procedures are essential functions of your job.
  • Must have experience in a construction related customer service role, preferably in the glazing or architectural aluminum industry.
  • Must have strong math skills. Able to convert inches to feet and inches and vice versa.
  • Strong customer service skills as well as ability to negotiate customer conflict.
  • Industry experience a plus.
  • Must be able to communicate effectively & conduct themselves professionally; excellent written & verbal communication skills.
  • Organized, self-starter with the ability to handle numerous projects and prioritize workload with minimal supervision.
  • Professional and pleasant telephone etiquette.
  • Good computer skills in Microsoft Windows environment. Basic knowledge of Oldcastle BuildingEnvelope standard products and their applications a plus (Accelerate, VVQuote, Vista Vision, EPICs).

**reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job**

Work Today, Get Paid Tomorrow

Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked. Certain terms and conditions apply.

What OBE Offers You

  • Competitive pay
  • Paid time off
  • 10 Holidays (inclusive of 2 floating holidays)
  • Market competitive 401(k) match
  • Industry-leading medical, dental, and vision benefits
  • Short-term and long-term disability coverage
  • Life Insurance

About OBE

At OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play.

OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries.

If you want to help us build something great- we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24 hours a day. Thank you for your interest

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.

#OBE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Learn More

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