Member Services Representative

3 weeks ago

Lexington, United States Planet Fitness - Midwest Management Group Full time
Job Summary
Member Service Representatives are responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
Essential Duties and Responsibilities 
  • Greet gym members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including: 
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check gym members into the system.
    • New gym member sign-up.
    • Take prospective gym members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club
  • Set and clean tanning beds. 
  • Sell tanning related products. 
  • Uphold the companies policies.
Qualifications/Requirements 
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
  • Must be AED/CPR Certified
Physical Demands 
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occassionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Benefits/Safety Precautions
  • Free gym membership
  • pay bi-weekly
  • 401k and health benefits
  • Face coverings provided
  • daily wellness checks
  • daily temperature checks


Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Learn More

  • Member Services Representative

    1 month ago

    Lexington, United States Planet Fitness Inc. Full time

    Benefits: * 401(k) * 401(k) matching * Employee discounts * Flexible schedule * Opportunity for advancement * Paid time off * Training & development * Wellness resources Be part of the opening team for our newest location in Lexington located at 760 US-378, slated to open in late December 2024! If hired, you must be able to train at either the Cayce (833...

  • Member Services Representative

    3 weeks ago

    Lexington, United States Planet Fitness - Lev Management Full time

    Benefits:401(k)401(k) matchingEmployee discountsFlexible scheduleOpportunity for advancementPaid time offTraining & developmentWellness resourcesBe part of the opening team for our newest location in Lexington located at 760 US-378, slated to open in late December 2024!If hired, you must be able to train at either the Cayce (833 State St.) or Irmo (238...

  • Member Services Representative

    1 month ago

    Lexington, United States Planet Fitness - Lev Management Full time

    Benefits: 401(k) 401(k) matching Employee discounts Flexible schedule Opportunity for advancement Paid time off Training & development Wellness resources Be part of the opening team for our newest location in Lexington located at 760 US-378, slated to open in late December 2024!If hired, you must be...

  • Member Services Representative

    1 month ago

    Lexington, United States Planet Fitness, Inc. Full time

    Benefits: 401(k) 401(k) matching Employee discounts Flexible schedule Opportunity for advancement Paid time off Training & development Wellness resources Be part of the opening team for our newest location in Lexington located at 760 US-378, slated t Member Services, Member Service, Representative, Customer Service, Retail, Instructor

  • Member Services Representative

    4 weeks ago

    Lexington, United States Planet Fitness, Inc. Full time

    Benefits: 401(k) 401(k) matching Employee discounts Flexible schedule Opportunity for advancement Paid time off Training & development Wellness resources Be part of the opening team for our newest location in Lexington located at 760 US-378, slated t Member Services, Member Service, Representative, Customer Service, Retail, Instructor Learn More

  • Member Services Representative

    2 months ago

    Lexington, United States Planet Fitness Full time

    Benefits: 401(k) 401(k) matching Employee discounts Flexible schedule Opportunity for advancement Paid time off Training & development Wellness resources Be part of the opening team for our newest location in Lexington located at 760 US-378, slated to open in late December 2024! If hired, you must be able to train at either the Cayce (833 State St.) or Irmo...

  • Member Service Representative

    1 month ago

    Lexington, United States PSG Global Solutions Full time

    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Hours for Position: Monday through Friday 7 Representative, Customer Service, Retail, Staffing, Fitness

  • Member Service Representative

    4 weeks ago

    Lexington, United States psg Full time

    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Hours for Position: Monday through Friday 7 Representative, Customer Service, Retail, Staffing, Fitness Learn More

  • Member Service Representative

    3 weeks ago

    Lexington, United States Planet Fitness - Midwest Management Group Full time

    Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.Handle all front...

  • Member Services Representative

    1 month ago

    Lexington, United States Planet Fitness - Midwest Management Group Full time

    Job Summary The Member Services Representative (Part-Time 3-11 Saturday and Sunday) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities  Greet members, prospective members and guests, providing...

  • Member Service Representative

    1 month ago

    Lexington, United States Planet Fitness - Midwest Management Group Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.  Essential Duties and Responsibilities  Greet members, prospective members and guests, providing exceptional customer service. Handle all...

  • Member Services Representative

    1 month ago

    Lexington, United States Planet Fitness - Midwest Management Group Full time

    Job SummaryMember Service Representatives are responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.Essential Duties and Responsibilities  Greet gym members, prospective members and guests, providing exceptional customer service. Handle all front...

  • Member Service Representative

    1 month ago

    Lexington, United States Planet Fitness Inc. Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities * Greet members, prospective members and guests, providing exceptional customer service. * Handle all...

  • Member Services Representative

    1 month ago

    Lexington, United States Planet Fitness Inc. Full time

    Job Summary The Member Services Representative (Part-Time 3-11 Saturday and Sunday) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities * Greet members, prospective members and guests, providing...

  • Member Services Representative

    1 month ago

    Lexington, United States Planet Fitness Inc. Full time

    Job Summary Member Service Representatives are responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Essential Duties and Responsibilities * Greet gym members, prospective members and guests, providing exceptional customer service. * Handle all...

  • Member Services Representative Weekend

    2 weeks ago

    Lexington, United States Planet Fitness Full time

    Benefits: Employee discounts Flexible schedule Opportunity for advancement Paid time off Training & development Wellness resources Be part of the opening team for our newest location in Lexington located at 760 US-378, slated to open in late December 2024! If hired, you must be able to train at either the Cayce (833 State St.) or West Columbia (2410 Augusta...

  • Member Services Representative

    7 months ago

    Lexington, United States Planet Fitness Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all...

  • Member Services Representative 1st Shift

    2 weeks ago

    Lexington, United States Planet Fitness Full time

    Benefits: Employee discounts Flexible schedule Opportunity for advancement Paid time off Training & development Wellness resources Be part of the opening team for our newest location in Lexington located at 760 US-378, slated to open in late December Member Services, Member Service, Representative, Customer Service, 1st Shift, Retail, Instructor

  • Member Services Representative 2nd Shift

    2 weeks ago

    Lexington, United States Planet Fitness Full time

    Benefits: 401(k) 401(k) matching Employee discounts Flexible schedule Opportunity for advancement Paid time off Training & development Wellness resources Be part of the opening team for our newest location in Lexington located at 760 US-378, slated t Member Services, Member Service, Representative, 2nd Shift, Customer Service, Retail, Instructor

  • Member Services Representative 2nd Shift

    2 weeks ago

    Lexington, United States Planet Fitness Full time

    Benefits: 401(k) 401(k) matching Employee discounts Flexible schedule Opportunity for advancement Paid time off Training & development Wellness resources Be part of the opening team for our newest location in Lexington located at 760 US-378, slated to open in late December 2024! If hired, you must be able to train at either the Cayce (833 State St.) or West...