Cosmetologist

Job Title: Cosmetologist

Location: 07922, Berkeley Heights, New Jersey, United States

Duration: 12 Month

Job Description:

• Displays a professional company image through voice and online interactions
• Meets established quality standards in all contacts across all channels
• Ensures optimal service levels maximizing resources
• Recognizes and recommends new ways to influence consumers in their purchase decision
• Performance meets expectations of key metrics
• Adheres to assigned schedule, which is subject to change and may include evening and/or Saturday hours.
• Offers schedule flexibility to support the needs of the business
• Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
• Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.
• Supports the voice of the consumer by collecting insights as requested by the brands, CMI, digital and e-commerce

Product Expertise:

• Has expert product knowledge within the Métier.
• Assists consumers in finding appropriate products.
• Educates consumers in the use of our products.
• Identifies cross-selling opportunities/ introduces consumers to new products and services and or places order for customer using Demandware.
• Builds relationships with each consumer who contacts our brands.
• Recognizes, document all consumer interactions and alerts management of trends.
• Can communicate contents of consumer conversations accurately to support consumer insights.
• Resolves issues fairly, balancing the needs of the consumers with those of the organization.
• CRM: LE CARE TECHNOLOGY SUITE.
• Documents product issues in a way that the information can be used for product improvement or development.
• Accurately enters required information in the CRM and surveys to ensure data integrity.