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D365 Engineer

2 months ago


Atlanta, United States Tata Consultancy Services Full time

Job Role: D365 Engineer

Job Location: Atlanta, GA


JOB DESCRIPTION-

The D365 Support Engineer is responsible for researching, triaging, and being a strategic partner in resolving Business Solution tickets. He / she will apply low code development best practices for D365 ticket resolution. They will work closely and collaboratively with the Business Solutions team, and various business stakeholders, to support strategic initiatives.


Essential Duties and Responsibilities (include but are not limited to):

  • Partnering with the clients to resolve Business Solutions Tickets for client issues or end-user issues
  • Design and develop D365 in accordance with established standards, including leading the system testing
  • Receiving technical related issues via phone, e-mail or walk-in and resolves issues related to D365. Research and resolve issues.
  • Analyzing, strategizing, and resolving technical and application problems
  • Consult with customers to provide support and resolve any, and all Business Solutions issues or concerns.
  • Responsible for leading initiatives of researching new system issues, finding possible resolutions, making suggestions on customer training opportunities, and analyzing ticket history for enhancement opportunities.


Qualifications, Skills and Requirements:

  • Able to adapt to consistently changing environments, manage time and priorities, and handle high stress situations.
  • Exposure to Microsoft Power Platform
  • Must have well-developed analytical, problem-solving and troubleshooting skills.
  • Must possess well-developed oral and written communication skills; able to write reports and other forms of business correspondence.
  • Must demonstrate strong customer service abilities.
  • Must have a high technical aptitude and be able to carry out complex technical instructions.
  • Must have a high degree of initiative and independent judgment.
  • Highly organized with a strong attention to detail.


Must-Have

  • Design and develop D365 including system testing – E2/E3
  • Microsoft Power Platform - E2
  • Must have a high technical aptitude and be able to carry out complex technical l instructions


Thanks & Regards,

Bhavya Srivastava


Talent Acquisition Group - North America

Global Talent Acquisition - Overseas Hiring & Digital Transformation Practice

Tata Consultancy Services Ltd.,

Mail to: Srivastava.bhavya@tcs.com

Website: