Field Application Engineer

3 weeks ago

San Jose, United States DHD Consulting Full time

About the job Field Application Engineer Role Summary Responsible for supporting the adoption and deployment of comapny's cutting-edge CXL-based computational memory solutions. Major responsibilities include engaging with customers and partners to understand their technical requirements and ensuring seamless integration and exceptional performance of company's products. Key Responsibilities - Customer/Partner Engagement CPU and Server Validation Process management o Serve as the primary technical contact for customers, developing and executing comprehensive device validation plans for company's CXL computational memory solutions. o Collaborate with customers to understand their system architectures, workloads, and challenges, delivering tailored recommendations for seamless integration and optimal performance. o Manage test equipment setup, experimental planning, results analysis, and the end- to-end validation process at customer sites, ensuring rapid adoption and high reliability of company's devices. - Product Support and Training o Conduct system-level debugging, performance tuning, and root cause analysis for customer-reported issues. o Develop and deliver technical presentations, training sessions, and documentation to help customers effectively utilize company's computational memory. o Assist in the creation of application notes, user guides, and best practices documentation. - Cross-functional Leadership and Technical Sensing o Work closely with company's engineering and product development teams to provide feedback on customer requirements, feature requests, and potential product improvements. o Partner with the marketing and business development teams to support go-to- market strategies, including technical demos and proof-of-concept projects. o Stay updated on emerging trends in computing systems (e.g. CXL, CPU, memory, and near data processing) technologies to proactively address market demands and challenges. Key Requirement - Minimum Qualifications: o Bachelors or Masters degree in Engineering, Computer Science, or a related field (or equivalent experience). o At least 10 years of experience in technical and commercial roles, preferably within CXL, Near-Data Processing, AI, or memory industries. o Demonstrated ability to thrive in team-oriented environments while also working independently, especially in high-pressure or ambiguous situations. o Exceptional leadership, communication (both written and oral), and interpersonal skills. o Strong organizational and analytical abilities. o Effective problem-solving and issue resolution skills. o Willingness and ability to travel regularly to South Korea and occasionally to other countries. - Preferred Qualifications: o Experience in field application engineering, technical marketing, or technical specialist roles. o Comprehensive knowledge of both hardware and software in AI, including technical, commercial, and product/application expertise.

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