Commercial Relationship Liaison

Job Type Full-time Description Location: Mineola, NY About Us: Hanover Bank- When you love your work and the people you work with, careers are made Embracing diversity, valuing inclusion and showing respect are the foundation upon which we build our team. At Hanover Bank, inclusion means respecting personal beliefs and appreciating that we all have perspectives that matter. We are stronger together as we move toward a shared vision of personal and corporate growth. Whether you are just starting out or a seasoned professional, working for Hanover Bank can launch you on a path to success. With a passion for excellence, we strive to deliver exceptional service to our clients, foster a positive impact in the communities in which we work and live and help our team members achieve their professional goals. When you work with us you are empowered, engaged and encouraged to collaborate because every voice matters, every person counts Job Summary Hanover Bank is looking for a full-time Commercial Relationship Liaison to join our team. The Commercial Relationship Liaison acts as the primary point of contact for new loan applications. They help Business Development Officers and customers to collect the necessary documentation to initiate an application. After documentation is received, they initiate the application process and prepare the application and supporting documentation for underwriting, including ordering third-party reports. As part of this role, they assist with the administration of Commercial Loan products and Banking services, and with the resolution of operational problems. This position serves as the first line of defense, adhering to the necessary controls, to mitigate unnecessary exposure to risk. Essential Job Duties and Responsibilities Proactively supports customers, Business Development Officers, and the Commercial Lending Administration Department. Proactively embraces all new loan originations from Business Development Officers and collaborates with clients in collecting all related application documentation and ordering third-party reports to ensure timely loan closing. Supports revisions to Abrigo workflows to ensure efficient loan originations and opening of deposit accounts. Aids with the creation and amendment of Procedures that focus on streamlining the customer experience while maintaining regulatory compliance. Undertakes additional roles and responsibilities to support the Commercial Lending Administration Department as reasonably requested by the Director of Commercial Credit. Education and Experience Minimum of 2 years of experience in Banking Operations, Retail, or Credit Experience in Lending Operations, Credit, or Lending is preferred Proficiency with computers, including the Microsoft Suite of products Experience with Sageworks preferred Knowledge of credit products and processes Knowledge of unit/department policies and procedures Skills and Abilities Excellent attention to detail. Excellent verbal and written communication skills Self-motivated, well-organized individual Team player with the ability to adapt to changes, multitask, and work in a fast-paced, growing environment Strong interpersonal skills are necessary for business partner relationships within and outside the organization Our Benefits: Health & Wellness Benefits • Medical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options) • Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) • Company-paid Long-Term Disability Insurance Voluntary Benefits • Additional Life and AD&D Insurance for employee, spouse, and dependents • Voluntary Short-Term Disability Insurance • Pet Insurance • Legal Services Plan • Accident Insurance • Hospital Indemnity Insurance • Cancer Care Insurance Retirement • 401(k) Plan with Company Match Time Off & Recognition • Paid Personal Time Off (PTO) • Paid Company Holidays • Annual Performance Bonuses • Annual Salary Increases Employee Engagement • Company-sponsored Events • Employee Contests and Recognition Programs Salary: $75,000.00 - $90,000.00 ; placement within this range will vary based on experience and skill level. Hanover Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Salary Description $75,000.00 - $90,000.00