Help Desk System Analyst
3 weeks ago
Job Description: Responsibilities: Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP. ssist users with password resets, PST file management, and Exchange Admin tasks. Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams). Use ticket tracking systems to document, prioritize, and track user issues effectively. Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution. Support security and authentication tools such as OKTA and Crowdstrike. Maintain knowledge of AWS and SharePoint systems to assist users as needed. Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions. Collaborate with IT teams to ensure smooth operation of company-wide systems. Preferred Qualifications: 3+ years of experience in a technical support or help desk role. Strong understanding of Windows 11, Active Directory, and Microsoft O365. Experience troubleshooting network connectivity, VPNs, and IP phone systems. Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS). Proficiency with ticket tracking systems and remote support tools. Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable. Excellent communication and interpersonal skills to interact with users of varying technical expertise. Strong organizational skills and attention to detail in documenting issues and resolutions.
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Help Desk Analyst
3 weeks ago
Atlanta, United States My3Tech Inc Full timeJob:GA DHS - Child Welfare Modernization Help Desk Analyst Location : 47 Trinity Ave SW, Atlanta, GA 30334 REMOTE The Georgia Department of Human Services (DHS), Office of Information Technology is seeking candidates for the temporary contractor position of Child Welfare Modernization Help Desk Analyst in Atlanta, Georgia. The Child Welfare Modernization...
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Help Desk Analyst
2 days ago
Atlanta, GA, United States My3Tech Inc Full timeJob:GA DHS - Child Welfare Modernization Help Desk Analyst Location : 47 Trinity Ave SW, Atlanta, GA 30334 REMOTE The Georgia Department of Human Services (DHS), Office of Information Technology is seeking candidates for the temporary contractor position of Child Welfare Modernization Help Desk Analyst in Atlanta, Georgia. The Child Welfare Modernization...
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Help Desk Analyst
1 day ago
Atlanta, GA, United States My3Tech Inc Full timeJob:GA DHS - Child Welfare Modernization Help Desk Analyst Location : 47 Trinity Ave SW, Atlanta, GA 30334 REMOTE The Georgia Department of Human Services (DHS), Office of Information Technology is seeking candidates for the temporary contractor position of Child Welfare Modernization Help Desk Analyst in Atlanta, Georgia. The Child Welfare Modernization...
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Help Desk Analyst
1 week ago
Atlanta, GA, United States My3Tech Inc Full timeJob:GA DHS - Child Welfare Modernization Help Desk Analyst Location : 47 Trinity Ave SW, Atlanta, GA 30334 REMOTE The Georgia Department of Human Services (DHS), Office of Information Technology is seeking candidates for the temporary contractor position of Child Welfare Modernization Help Desk Analyst in Atlanta, Georgia. The Child Welfare Modernization...
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Help Desk Analyst
2 weeks ago
Atlanta, GA, United States My3Tech Inc Full timeJob:GA DHS - Child Welfare Modernization Help Desk Analyst Location : 47 Trinity Ave SW, Atlanta, GA 30334 REMOTE The Georgia Department of Human Services (DHS), Office of Information Technology is seeking candidates for the temporary contractor position of Child Welfare Modernization Help Desk Analyst in Atlanta, Georgia. The Child Welfare Modernization...
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Help Desk Analyst SHINES
2 weeks ago
Atlanta, United States r2 Technologies, Inc. Full timeJob Title : Help Desk Analyst SHINES (712556) Atlanta GA 30334 Hybrid Long-Term Qualifications and Education Requirements • Bachelor's degree in related field AND Five (5) years of experience in Information Technology help desk support to work with child welfare staff to provide technical and non-technical/application support. • Requires good...
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Help Desk System Analyst/Technical support
2 weeks ago
Atlanta, United States STI Full timeHelp Desk System Analyst/Technical support Atlanta, GA 10+ Months Temp to perm position.Description: We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment and other essential technologies while delivering top-notch customer service. Job...
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Help Desk System Analyst/Technical support
2 days ago
Atlanta, GA, United States STI Full timeHelp Desk System Analyst/Technical support Atlanta, GA 10+ Months Temp to perm position.Description: We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment and other essential technologies while delivering top-notch customer service. Job...
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Help Desk System Analyst/Technical support
3 days ago
Atlanta, GA, United States STI Full timeHelp Desk System Analyst/Technical support Atlanta, GA 10+ Months Temp to perm position.Description: We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment and other essential technologies while delivering top-notch customer service. Job...
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Help Desk System Analyst/Technical support
2 weeks ago
Atlanta, GA, United States STI Full timeHelp Desk System Analyst/Technical support Atlanta, GA 10+ Months Temp to perm position.Description: We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment and other essential technologies while delivering top-notch customer service. Job...
