Customer Service Representative

4 days ago

Vancouver, United States Pedigo Products, Inc. Full time

Customer Service Representative

Pedigo Products has an opening for a Customer Service Representative. The successful candidate will support the company’s mission to meet the surgical equipment requirements of a diverse marketplace. Pedigo provides world class customer service and we conduct our business with respect and dignity for the benefit of our customers, business partners and employees.


Role and Responsibilities

The customer service representative plays a key role in creating an exceptional experience for all external and internal customers of Pedigo Products. They will strive to continually exceed the expectations of our customers through accurate and timely order processing, follow-up on orders through the manufacturing process through shipping and final delivery. The customer service representative will communicate effectively with a wide variety of customers, problem solve, provide detailed product and pricing quotes. They act as the internal liaison for the sales team and external customers with all departments at Pedigo. This will be accomplished through the following daily activities:

  • Accurately enter orders received via phone, fax, and EDI
  • Track and follow orders through the manufacturing and shipping process to ensure timely delivery
  • Proactively communicate with customers on any order changes
  • Prepare and deliver pricing quotations to customers and sales representatives
  • Work with all departments to solve problems in a timely manner
  • Work with Technical support to provide product specifications and details to customers
  • Invoice all orders in a timely manner
  • Answer incoming phone calls, including product and pricing inquiries.


Additional Skills

  • Excellent listener and problem solver
  • Ability to quickly prioritize work and multi-task
  • Excellent written and verbal communication skills
  • Highly organized
  • Ability to adapt to change and seek new and better ways to accomplish work
  • Great team player


Benefits

  • Competitive Salary
  • 401(k) with employer match
  • Medical & Dental insurance
  • Health Savings Account with employer contribution
  • Flexible Spending Account
  • Paid Vacation and paid sick leave
  • Paid Holidays
  • Educational Assistance Program for employees and dependent children


Pedigo is an equal opportunity employer. We do not discriminate against employees or job applicants on the basis of sex, race, color, national origin, religion, age, marital or military status, sexual orientation, disability or any other status protected under applicable local, state or federal law.


Please visit our website for additional information about Pedigo Products Inc.

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