Customer Support Specialist I
2 weeks ago
Customer Support Specialist IThe Customer Support Specialist I is the first point of contact for our Customers and their clients, providing timely assistance, troubleshooting basic issues, and helping shops and barbers succeed using the SQUIRE platform. This position may work shifts between Monday - Friday, 7:00 am EST - 9:00 pm EST to support SQUIRE's global customer base.Reports To: Manager, Customer SupportJob Duties and Responsibilities:Respond promptly to customer inquiries through chat, email, and phone.Troubleshoot and resolve common technical and account-related issues.Escalate complex cases to Tier II or other departments as needed.Maintain accurate and detailed records of customer interactions and resolutions.Develop a strong understanding of SQUIRE's products and services to provide effective support.Deliver excellent service by ensuring a positive and professional customer experience.Identify recurring issues and share feedback with the team to improve processes.Contribute to maintaining and updating internal knowledge base articles.The duties and responsibilities outlined above are not a comprehensive list and additional tasks may be assigned from time to time based on business needs.Requirements and Qualifications:1+ years of technical support experience.Prior experience and understanding of Android, Apple, Mac, PC technology and operating systems.An outside-the-box thinker and problem solver, able to diagnose problems even when there isn't a manual.Ability to work 40 hour work-week.Excellent oral and written communication skills.Understanding of Payment Processing and Payment devices.Flexibility to work weekends/evenings.Base Salary ($52,000) New hire stock grant 100% employer paid medical, dental, and vision insurance for you and your dependents 401K plan with company contribution Generous PTO and Parental Leave policies Minimum Salary: 25.00 Maximum Salary: 25.00 Salary Unit: Hourly
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Customer Success Specialist I
2 weeks ago
New York, United States MetroPlus Health Plan Full timeCustomer Success Specialist I Job Ref: TE0034 Category: Professional Department: MHP CUSTOMER SUCCESS Location: 50 Water Street, 7th Floor, New York, NY 10004 Job Type: Regular Employment Type: Full-Time Work Arrangement: Hybrid Salary Range: $48,791.00 - $48,791.00 Position Overview The Customer Success Specialist I is responsible for supporting...
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Customer Success Specialist I
1 week ago
New York, NY, United States MetroPlus Health Plan Full timeCustomer Success Specialist I Job Ref: TE0034 Category: Professional Department: MHP CUSTOMER SUCCESS Location: 50 Water Street, 7th Floor, New York, NY 10004Job Type: Regular Employment Type: Full-Time Work Arrangement: Hybrid Salary Range: $48,791.00 - $48,791.00 Position Overview The Customer Success Specialist I is responsible for...
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Customer Success Specialist I
2 weeks ago
New York, NY, United States MetroPlus Health Plan Full timeCustomer Success Specialist I Job Ref: TE0034 Category: Professional Department: MHP CUSTOMER SUCCESS Location: 50 Water Street, 7th Floor, New York, NY 10004Job Type: Regular Employment Type: Full-Time Work Arrangement: Hybrid Salary Range: $48,791.00 - $48,791.00 Position Overview The Customer Success Specialist I is responsible for...
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Junior IT Support Specialist
7 days ago
New York, NY, United States Touch Support Full timeJunior IT Support Specialist Required work experience: not requiredFull-time, remote workWho are we?You have always been interested in IT but havent yet found your way in? Or have you just started learning about technology and want to put your passion into a career? Then, this is the perfect time and place to make it happen!Touch Support is a US-based...
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Data Entry
2 weeks ago
New York, United States Mount Sinai Morningside Full timeA healthcare facility in New York is seeking a Data Entry Specialist I to assist with physician enrollment and maintain essential data files. Candidates should have a High School Diploma and proficiency in Microsoft Excel and Epic software. This role involves providing excellent customer service and supporting various enrollment projects, with an hourly...
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Data Entry
2 weeks ago
New York, NY, United States Mount Sinai Morningside Full timeA healthcare facility in New York is seeking a Data Entry Specialist I to assist with physician enrollment and maintain essential data files. Candidates should have a High School Diploma and proficiency in Microsoft Excel and Epic software. This role involves providing excellent customer service and supporting various enrollment projects, with an hourly...
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New York, United States Metropolitan Transportation Authority Full timeAssociate Transit Customer Service Specialist I/II Job ID: 10927 Business Unit: MABSTOA Location: Long Island City, NY, United States Regular/Temporary: Regular Department: NYC Transit Authority Date Posted: Mar 18, 2025 Description Job Information Title: Associate Transit Customer Service Specialist I and II - Paratransit Authority: TA/OA Department:...
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Paratransit Scheduling
2 weeks ago
New York, United States Metropolitan Transportation Authority Full timeA public transportation authority in New York City is seeking an Associate Transit Customer Service Specialist I/II to coordinate trip requests and assist customers with inquiries. The role involves handling scheduling for paratransit services while ensuring compliance with ADA regulations. Candidates should have relevant experience in customer service and a...
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Customer Support Specialist
3 weeks ago
New York, United States Orvix Engineering Full timeAbout the job Customer Support Specialist Orvix Engineering is a leading engineering firm dedicated to providing innovative and sustainable solutions across a variety of industries. Our mission is to transform ideas into reality through excellence in engineering, ensuring that our projects not only meet but exceed the expectations of our clients. Founded on...
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Customer Support Specialist
3 weeks ago
New York, United States accessiBe Full timeDescription accessiBe is the market leader in web accessibility that makes websites accessible to people with disabilities. accessiBle is more than a workplace, it's a passion. Each day you're surrounded by people who share the same goal and values, who work endlessly to break down accessibility barriers. We care about all people, regardless of their...
