Shift Leader

Shift Leader OpportunityIf you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin'/Baskin franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchiseShift Leaders play a vital role in delivering great guest experiences and making it right for our guests every day. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean environment. They work as part of a team to meet our guests' needs and give them a reason to come back.Team EnvironmentCommunicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold yourself accountable for your responsibilities on your shift. Adhere to schedule and arrive ready to work on time.Operations Excellence for Guest SatisfactionHold guests as the highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.Shift Leader Responsibilities:Leads operational excellence and the guest experienceEnsures the restaurant meets safety, sanitation, and cleanliness standards during shiftEnsures self and team handles all guest concerns with a sense of urgencySolicite and listen to all guest feedback and provide information to restaurant managerExecutes travel paths and take appropriate actions that drive hospitality behaviorsEmpowers the team to satisfy guest needs and resolve concernsRemoves barriers to delivering hospitality behaviors during shiftRole models expected behavior and coaches team on hospitality standardsBuilds Team Talent:Treats all team members fairly and with respectSupports the training of new team membersRecognizes team members for team contributionsHolds team members accountable for their behavior and performance during shiftProvides coaching to team members to improve performance during shiftProvides communication to team about goals and performance for shiftBrings staffing and performance issues to the attention of restaurant managerExecutes team service through effective deployment and communicationShows up for work as scheduled and is ready to work on timeStays focused on the guest and accomplishes all work assignments with excellenceResponds positively to coaching and direction givenQualifications:Skills:Able to clearly express oneself verbally and in writing (English)Math and financial managementRestaurant, retail, or supervisory experienceAt least 18 years of ageMany Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee's restaurant(s). The terms "Company," "Dunkin'," "we," "our," or "us" refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.