Retail Associate

Retail AssociateBring your talents to Ross, our leading off-price retail chain with a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience:SuccessCareer growthTeamworkOur commitment to Diversity, Equality & Inclusion, and our communityOur corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.GENERAL PURPOSE: The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all customers in a courteous and friendly manner, treats fellow associates with respect, efficiently follows all company best practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the store as business needs require.ESSENTIAL FUNCTIONS:Understands that safety is the number one priority and practices safe behaviors in everything they do.Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.Treats all customers and associates with respect and courtesy; is friendly and professional at all times.Assists customers in any way necessary - is register-trained, assists customers with merchandise, and answers customer questions in a polite and knowledgeable manner.Provides prompt and efficient responses to customers at all times.Represents and supports the company brand at all times.Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.Maintains a professional appearance and adheres to the company's dress code at all times.Performs daily assigned sizing and recovery per company best practice.Expedites newly received merchandise receipts to the sales floor.Understands the Loss Prevention Awareness program, the Shortage Highway, and merchandise protection standards.Demonstrates integrity and honesty in all interactions with associates and customers.Follows all Mark-Out-of-Stock (MOS) policies.Follows all policies and procedures concerning cash, check, charge card, and refund transactions.Demonstrates a sense of urgency to efficiently perform their role.COMPETENCIES:Manages Work ProcessesBusiness AcumenPlans, Aligns; PrioritizesBuilds TalentCollaboratesLeading by ExampleCommunicates EffectivelyEnsures Accountability; ExecutionQUALIFICATIONS AND SPECIAL SKILLS REQUIRED:Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.Ability to perform basic mathematical calculations commonly used in retail environments.PHYSICAL REQUIREMENTS/ADA:Ability to use all store equipment, including PDTs, registers, and PC as required.Ability to spend up to 100% of working time standing, walking, and moving around the store.Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.Ability to occasionally push, pull, and lift more than 25 pounds.Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.Associates who work Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.SUPERVISORY RESPONSIBILITIES: NoneDISCLAIMER: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the company's overall commitment to attract, hire, and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.