Warehouse Operations Manager

Position Summary:

The Manager, Warehouse Operations directs one or more production teams within a warehouse facility and focuses on improving workflow processes, production efficiency, and service quality within the assigned areas. The Manager, Warehouse Operations is accountable to the manager of the warehouse facility.

Key activities include monitoring performance measures, verifying safety objectives are achieved, and administering the use of processing equipment, packaging supplies, warehouse materials and equipment.

Primary Accountabilities:

Operational Management (70%)

• Perform supply chain and logistics functions, which may include, but are not limited to, production planning, inventory control, and distribution
• Improve and enhance workflow processes, production and quality; focus on continuous improvement of the movement of materials through various production processes
• Forecast daily, weekly and monthly productivity as it relates to the center's UPLH
• Monitor, report and work to prevent workplace losses; verify safety objectives are achieved
• Ensure financial performance is maximized and compliance with contractual requirements is achieved
• Establish KPI's and key performance metrics and benchmarks relating to supply chain planning/forecasting to measure actual performance against goals
• Oversee receipt, storage and shipment of materials/products, and related reporting in accordance with established procedures
• Ensure the effectiveness of operating procedures, space utilization, and maintenance and protection of facilities and equipment
• Monitor incoming product and ensure it is tracked and warehoused appropriately
• Maintain shipping and receiving records and documentation
• Enforce compliance with Company procedures regarding safety, security, housekeeping, process documentation, standard operating procedures, and waste management

Influence (20%)

• Maintain strong client relationships and partnerships with other departments within the Company
• Promote alignment by understanding and communicating customer needs and requirements throughout the organization
• Develop and monitor key performance metrics and prepare reports related to safety, waste, quality, and productivity
• Develop and deliver employee training on safe operation of material-handling equipment

Leadership (10%)

• Responsible for all personnel functions related to direct reports, such as hiring, firing, performance appraisals, and pay reviews

Required Qualifications:

• Bachelor’s Degree in Business Administration, Management, Accounting, Finance or related field
• 2-4 years of experience in a lead or supervisor role preferably in a fulfillment,
• distribution, or manufacturing environment; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position
• Bilingual English/Spanish communication skills are advantageous in the role
• Advanced knowledge of computer software programs, such as Excel and Word in a Windows environment, as well as prior experience with some form of warehouse automation or management software
• Demonstrated ability in leading, training, mentoring, and motivating a team of associates
• Ability to meet set production and quality goals and follow standard operating and safety procedures
• Ability to work under time pressure and meet production goals
• Work in a cost control environment while promoting excellence within the team
• Strong analytical skills
• Proven success in managing a budget

Individual Competencies:

• Integrity: Gains the trust of others by taking responsibility for own actions and telling the truth. Follows through on commitments and agreements; Respects confidentiality; Maintains confidentiality regardless of pressure from others.
• Personal Credibility: Demonstrates concern that one be perceived as responsible, reliable, and trustworthy.
• Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.
• Coaching: Guides, develops, empowers, and motivates associates to meet the organization's goals while preparing the team to win.
• Conflict Management: Encourages healthy and productive conflict to produce the best possible solution while managing and resolving unhealthy conflicts and disagreements in a constructive manner.
• Inclusivity: Actively seeks to include and engage everyone regardless of backgrounds, cultures, or demographics to leverage the wealth of knowledge, insights and perspectives of a diverse workplace to spark creativity and propel innovation in an open and trusting environment.
• Business Acumen: Understands and is aware of how to think about and successfully make the right business decisions through the utilization of industry-specific knowledge and skills and strategic thinking tools and skills.
• Influential Communication: Fosters open communication, speaks truthfully and with one voice through clear and consistent messages, listens to others and values all opinions while acting in a respectful manner to influence an outcome, impact, or effect, and responds appropriately to concerns of others.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Duties responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

While performing the duties of this job, the associate is:

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
• Regularly required to stand, kneel or stoop, and lift and/or move up to ## pounds.
• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.
• Regularly required to remain in a stationary position.

Occasionally: Job requires this activity up to 33% of the time

Frequently: Job requires this activity between 33% - 66% of the time

Regularly: Job requires this activity more than 66% of the time

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
• Treat clients and teammates with courtesy, consideration and tact; you also can perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
• Understand that results are important and focus on turning mission into action to achieve results following the principles of agile, dynamic execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.