Service Technician Lead

Position Title: Service Technician Lead Reports To: Field Supervisor or General Manager  Status : Full-time, Regular position Category : Technician Location Name : Pine State Services Location Address : 30 Center St, Scarborough, ME 04074 Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT Service Experts Company Perks and Benefits for YOU Top Pay for Top Performers, including incentive and bonus opportunities ( depending on the position ) Our Top Technicians earn over $120,000 Generous PTO provided 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays) 29 paid days off after your 2nd year of employment Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S. Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs Company-provided smart phone , tablet , uniform plan , and tool replacement program We’ll make you better at what you do with our internal Training Academy Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions Company-paid employee Life Insurance with options for YOU and your Family Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs  Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing Position Summary:   Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager. Key Responsibilities:         Works under minimal supervision to perform residential and/or light commercial service and maintenance calls   Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner   Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner   Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks   Completes routine maintenance and equipment cleaning as needed or required   Responsible for delivery and removal of parts and equipment needed to complete service work   Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.   Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability   Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction   Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.   Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for   Represents the company professionally, honestly, and ethically in all business matters and activities   Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed   Performs similar/other duties as needed or assigned   Regular, reliable attendance  Health & Safety Roles and Responsibilities :  Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately  Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately  Corrects substandard acts or conditions within area of control  Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)  Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn  Complies with the general rules as prescribed by company program(s) procedure(s)  Operates devises or equipment as prescribed by company program(s) or procedure(s)  Participates in any safety initiatives, teams, or committees  Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately  Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents  Does not perform act that may endanger the safety or well-being of others  Does not engage in any pranks, contests, or rough boisterous behavior  Works in compliance with applicable legislative requirement  Desired Skills and Qualifications: High school diploma or GED with additional training and 10+ years’ experience in HVAC with technical training certification required   Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area   EPA and safety certifications required   Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories   Proficient mechanical aptitude and the ability to operate all necessary tools and equipment   Proficient and able to operate all necessary tools and equipment to perform various service projects   Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment   Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision   Proficient and able to install a basic duct fitting   Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision   Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns   Effective and efficient time-management and organizational skills   Valid driver’s license with acceptable driving record   Available to work flexible hours and on-call shifts as needed   Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.   Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas   Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt   Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception  Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds