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Sales Associate
1 month ago
Sales AssociateWe are looking for friendly, customer oriented, and enthusiastic people to join the Ace Hardware team As a company, we are dedicated to delivering an amazing shopping experience to every customer, every timePosition SummaryA Retail Sales Associate is responsible for assisting customers throughout the buying process. Their duties include greeting customers when they enter the store, helping customers find specific products or showing them how to use them and ringing up customer purchases on the POS register.Job FunctionsUse the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interactionGreet every customer you make eye contact with, anywhere in the storeAnswer customers' questions and provide information on procedures and policiesBe at your workstation on timeBe "customer ready" whenever you are on the stage/sales floorMaintain awareness of all promotions and advertisementsRecommend related items when appropriate and execute S.A.L.E.S. processKeep your area of responsibility neat, clean, stocked and priced properlyExecute the daily operational, day-to-day goals and priorities assigned by store managementAssist in the training and development of peersActively participate in daily huddle meetingsUphold merchandising and store cleanliness standardsOffer a carry-out if appropriateKnow the proper way to answer the telephoneBe alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.Address all safety concerns immediatelyAdvise store management of any pricing errorsAdvise store management anytime you say "no" to a customerTake initiative to learn product knowledgeTake initiative to learn selling skillsPerform other tasks as asked by store managementSales Floor DutiesAid customers in locating merchandising in store, on acehardware.com, as well as, processing special ordersBe proficient at executing all store services, such as mixing paint, cutting glass, pipe and keysEnsure all shipments are packed out in its proper home and all overstock is awayParticipate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organizedRegister DutiesRing each transaction accuratelyAlways ask for the Loyalty Card before you start a transaction, sign the customer up if neededCall for help when more than 3 customers are waitingKeep busy around the registers when you are not ringingProcess merchandise returns as neededQualificationsRetail Sales experience 1 year (Preferred)Retail Math experience 1 year (Preferred)Bi-lingual (Preferred)Physical Requirements Essential Physical Ability: Frequency - Requirement Walking: Frequent - Flat surfaces from point to point Standing: Constant - All work performed on feet Sitting: None Stooping: Frequent - To pick up cartons at floor level Reaching: Frequent - To a height of 6 feet Lifting: Frequent - Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably Hand Dexterity: Frequent - Must be able to use at least one hand to operate register and complete paperwork. Pushing/Pulling: Frequent - Move hand jacks from place to place Carrying: Frequent - Up to 50 lbs., up to 10 feet, occasionally more Climbing: In-frequent - Stairs in storage rooms; ladders Vision: Constant - Read labels, recognize boxes, safety in working Hearing: Constant - Safety signals
