Operations Associate

Operations Associate - Trade Finance TM FulfillmentAs an Associate in the Treasury Management Fulfillment organization within Commercial Bank, you will be part of the Standby Letter of Credit Operations team within the Trade Finance organization. This team is responsible for the end-to-end execution of core activities supporting Standby Letter of Credit Operations, including managing front office interactions. Your team will be responsible for the end-to-end execution of core activities supporting the Trade Finance suite of products. This team's core responsibility is managing the end-to-end execution of Standby Letters of Credit, including the management of front office activities. Interested applicants should expect to work in a dynamic environment that bridges international business, banking operations and risk management. This position involves supporting global trade transactions by reviewing and processing Standby Letters of Credit and related instruments while ensuring compliance with regulatory and internal standards. In addition, applicants should expect to service clients who transact with both domestic and international parties. Due to the regulatory, financial, and operational risks associated with letters of credit, this is a fast-paced, back-office operational environment. Candidates should demonstrate a high degree of ownership, attention to detail, critical thinking, and risk management in executing daily and monthly tasks. This opportunity offers exposure to international markets, practical problem solving and the chance to build expertise in financial products that drive global commerce.Duties and Responsibilities:Manage front office operational activities including; receiving, processing, and scanning incoming and outgoing Trade Finance correspondence and assigning items for processingSupport the Letter of Credit process including; issuance, amendments, discrepancies, documents and payments.Assist the Standby Letter of Credit team with discovery callsConduct quality assurance and general system testingPrepare metric reports for internal audit, accounting, regulatory, counterparty risk teams, and external/partner banksReview and confirm compliance with Trade Finance Services controlsDevelop and manage business artifacts, including; desktop procedures, job aids, checklists, and other departmental resources or training materialsLiaise with Value Chain partners such as; Product Intent, Tech, Legal, etc. in support of Trade Finance transactionsMonitor core system performance, report and escalate outages, and manage remediation effortsProvide support for ad hoc organizational projectsActively participate in ongoing SBLC trainingThe Ideal Candidate Will:Have a risk management and control focus with a high level of personal accountability and ownership of their role.Excellent communication and interpersonal skills to interact effectively with Internal/External clients.Highly motivated professional, possessing strong analytical thinking, problem solving skills, and attention to detail.An interest and/or fungible skills in machine learning, robotic process automation, and application improvement.Demonstrate aptitude to question current procedures with a focus on continuous process improvement.Ability to respectfully challenge, make decisions and handle multiple projects or deadlines in a fast-paced environment.Experience with International Chamber of Commerce Rules and Regulations for Documentary Letters of Credit (UCP600), Standby Letters of Credit (ISP98), Uniform Rules for Reimbursement (UR) and International Standard Banking Practice (ISBP)Basic Qualifications:High School Diploma, GED or equivalent certificationAt least 1 year of Commercial banking experienceAt least 1 year of experience in a back-office, operational environmentPreferred Qualifications:Bachelor's Degree or Military experience2+ years of experience in Trade Finance2+ years of International Banking or Trade experienceDocumentary Credit Specialist (CDCS) certification_At this time, Capital One will not sponsor a new applicant for employment authorization for this position._