Manager, Information Technology

3 days ago

Cleveland, United States Canon Healthcare USA, Inc. Full time

SUMMARY OF POSITION

Canon Healthcare USA, Inc. (CHCU) has an immediate opening for a hands-on Manager, IT to design, implement, and provide best-in-class, 24/7 enterprise-level IT support in mid-size enterprise networks and design, administer, and support CHCU’s LAN/WAN/Wi-Fi/SDWAN, servers, switches, storage, and desktop/laptop computing environment.


The qualified candidate will possess the technical expertise to oversee network hardware, develop procedures to solve complex hardware and software issues within an IT environment; design and implement network infrastructure for a growing organization; and implement, organize, document, and troubleshoot M365 platform, including Office365, Exchange online, MS Teams, SharePoint online, and Microsoft Windows 11 desktop OS.


RESPONSIBILITIES


  • Ensure network infrastructure availability, reliability, security, and timely problem resolution.
  • Perform system and daily IT operations such as:

-Administering Ubiquiti firewall, AP, and switches.

-Maintaining and monitoring overall data security.

-Installing enterprise hardware and software.

-Ensuring successful data backups are performed.

-Monitoring antivirus servers and updates.

  • Install, upgrade, document, and troubleshoot network hardware/software including PCs, servers, Internet connectivity, printers, ancillary computer equipment, and administer CHCU’s VOIP phone system.
  • Administer and troubleshoot:

-M365 environment, enterprise applications, including MS Entra ID, Exchange online, Windows Defender,

Ubiquiti Wi-Fi networks, SharePoint online.

-Various M365 user policies, user environments, directories, group membership, and security levels.

  • Provide consistent, timely communication and updates to CHCU leadership and staff about all system-related issues and expected downtime.
  • Procure IT equipment and manage the inventory.
  • Perform hardware and software training for end users.
  • Manage the IT on-boarding and off-boarding process.
  • Perform monthly off-hour maintenance on all CHCU IT equipment.
  • Establish an optimal network environment with the external clinical/hospital collaboration sites.
  • Maintain and uphold all Canon IT standards.
  • Collaborate with various other Canon groups of companies as necessary.
  • Manage the IT team as the company grows.


QUALIFICATIONS


Education

  • B.S. or M.S. in Information Technology or the equivalent.


Experience

  • A minimum of 8 -10 years of IT experience working in an engineering role.
  • A minimum of 3 years in a management role.
  • Experience in supporting and managing a data center.
  • Certification or equivalent knowledge or experience in one or more of the following:

-Microsoft certifications such as MCSA or MCSE.

-Cisco certification such as CCENT or CCNA.

-CompTIA certification such as Network+ or Security+

-M365 certification preferred but not required.

  • Solid understanding of LAN/WAN architecture, including routers, switches, firewalls, etc.
  • Experience working on multiple projects simultaneously.
  • Strong written and verbal communication skills and experience partnering with senior management required.


Key Competencies

  • Excellent working knowledge of Microsoft’s Windows desktop operating system, MS Azure environment, and related technology.
  • Demonstrated leadership skills in projects and the ability to work independently in a production network environment.
  • Excellent analytical and problem-solving skills.
  • Ability to develop and maintain effective internal and external collaborative relationships.


Work Location

  • This position is based on site in Mayfield Village (Cleveland), Ohio area.


Travel

  • Ability to complete domestic travel (up to 10% of time).


COMPANY DESCRIPTION

Canon Healthcare USA, Inc. (CHCU) is a newly established subsidiary company of Canon, Inc. Our mission is to:


  • Create detailed future global business strategies by collaborating with key market leaders to understand the emerging clinical, financial, and operational needs of healthcare systems across academic, community, and home-based wellness environments.
  • Define clear clinical and market requirements for the creation of products and solutions that contribute to the health and wellness of people everywhere which will drive revenue growth, increase market presence, and enhance brand recognition for Canon Medical.


CHCU is creating a team of people committed to a variety of characteristics that make individuals unique in an atmosphere that promotes work/life balance and celebrates individual and collective achievement while emphasizing the importance of contributing to cross-functional teams’ success. We are especially interested in qualified candidates who can contribute, through their experience, education, and capabilities to the diversity and excellence of our organization and the healthcare community at large.


CHCU offers a great work environment, professional development, challenging careers, and competitive compensation and benefits. We are an equal opportunity employer (EOE).

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