Call Center Representative I

Call Center Representative ICall Center Representative I will receive inbound phone calls from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers and will be responsible for helping schedule service for truck and trailer breakdowns, plus scheduling preventive maintenance service, as well as assist with service related questions. The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.Hourly Rate: $18.00/hourMust be available to work an 8 hour shift, business hours for the call center is 8:00am - 8:00pm - Monday - FridayThree weeks of training in Alpharetta, GA - hybrid trainingAfter training, you will work remoteAll interviews will be in Alpharetta, GAStart date is January 5, 2026Essential FunctionsCUSTOMER SERVICE: Assist customers who are experiencing a vehicle breakdownExecute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updatesImprove the quality and consistency of customer communications and ensure customer's expectations are metDrive improvement of Customer Satisfaction Index (CSI) scoresWORK FLOW MANAGEMENT: Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch timesCoordinate with on-call technicians, rental counter team, and the customer's drivers and dispatch teams to identify repair requirements and available substitute unitsCoordinate outside repair with vendors and customersADMINISTRATIVE: Effectively handle all incoming calls and follow up callsProcess customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, and etcAll calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviewsAdditional ResponsibilitiesPerforms other duties as assignedContribute to making the call center a great place to workDisplay a courteous and positive attitude dailyThe call center is a 24/7 operation, must have the ability to work 2nd/3rd shift, weekend and holidaysSkills and AbilitiesStrong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdownStrong verbal and written communication skillsCapable of multi-tasking, highly organized, with excellent time management skillsFlexibility to operate and self-driven to excel in a fast-paced environmentAbility to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.)Ability to work independently and as a member of a teamDetail oriented with excellent follow-up practicesApply effective phone skillsAbility to work in a fast-paced environment with occasional process changes. Embrace change and growth as the call center is growing at a rapid pace.QualificationsH.S. diploma/GED requiredThree (3) years or more in Customer Service with issues resolution requiredTravel: NoneDOT Regulated: NoCompensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:Pay Type: HourlyMinimum Pay Range: $18.00Maximum Pay Range: $18.00Benefits Information: For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.