Universal Banker I

Universal BankerThe SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins hereThe Universal Banker serves as a full service, single point of contact in the branch for SouthState customers' financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.Essential Functions:Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.Knows and understand the products and services offered by the Bank.Able to identify customer needs and expectations by listening for clues.Presents a neat and professional personal appearance, in accordance with bank policy.Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.Processes transactions for savings, checking, and loan accounts.Maintains a neat and orderly work area.Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.Sells certified checks.Opens new deposit accounts and understands the products and financial services offered by the bank.Explains policies and procedures as necessary, keeping in mind most customers' unfamiliarity with them.Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance.Shows sincere appreciation for each customer's time and business.Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.Qualifications, Education, and Certification Requirements:Education: High School diploma or equivalentExperience: Cash handling, sales, customer service. Previous banking experience preferred.Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand EnglishTraining Requirements/Classes:The SouthState Way New Team Member OrientationTeller FoundationsBanker FoundationsAll assigned Regulatory Compliance TrainingAcknowledgement of all policies through DocuSign as assignedAdditional training may be required dependent upon experiencePhysical Demands:Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time.Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.Work Environment:This position is most likely in an open lobby area with an individual workstation.The position is located inside a cooled and heated facility.Travel:Travel may be required to come to meetings or training as needed.Equal Opportunity Employer, including disabled/veterans.