Principal Product Manager, Growth

Principal Product Manager, GrowthPagerDuty is seeking a Principal Product Manager to lead our Growth initiatives and drive our transformation of value realization throughout different verticals of our product. In this pivotal role, you'll own the end-to-end user journey from trial acquisition through paid conversion and platform adoption for existing customers across our Operations Cloud. You will build experimentation capabilities organization-wide while leading the vision, strategy, and execution of conversion optimization initiatives. You will collaborate closely with product, engineering, design, pricing, and go-to-market teams to transform PagerDuty's value realization and product adoption. Your analytical mindset and ability to synthesize user behavior data with experimentation results will be crucial as you optimize conversion funnels, onboarding experiences, and feature adoption workflows. The ideal candidate excels at building experimentation cultures, demonstrates strong business acumen in hybrid SLG/PLG environments, and thrives in fast-paced settings while managing multiple priorities and training other PMs on growth practices.Key Responsibilities:Growth Strategy & ExperimentationLead the vision, strategy, and execution for AI growth products and services.Lead vision, strategy, and execution for trial-to-paid conversion as well as existing customer optimization across Operations Cloud platformBuild and scale experimentation infrastructure and culture across product teamsGuide products through optimization cycles, setting clear success criteria and stage-gates for conversion improvementsMake data-driven decisions to optimize user onboarding, activation, and expansion metricsCross-Functional Leadership & EnablementMatrix manage 8 engineers and dedicated UX designer focused on growth initiativesTrain and enable existing PMs to integrate growth mindset and experimentation practicesCollaborate with pricing team on packaging strategies that drive user adoption during consumption model transitionPartner with Marketing, Sales, and Customer Success to define product-led go-to-market strategiesUser Experience & Conversion OptimizationTransform fragmented trial experiences into cohesive user journeys that drive activationBuild in-product growth levers (upgrade prompts, usage dashboards, feature discovery workflows)Optimize product navigation and information architecture for self-service adoptionLeverage AI capabilities where appropriate to enhance personalization and user guidanceAnalytics & PerformanceEstablish growth analytics capabilities to understand user behavior and conversion driversDesign and execute A/B and multivariate testing programs to optimize key growth metricsSynthesize qualitative customer feedback with quantitative experimentation results to ruthlessly prioritize based on impactDrive rapid iteration cycles with comfort for frequent testing and learningBasic Qualifications:Deep understanding of a developer and reliability engineer as an end user and how they relate with the rest of their organizationUnderstanding of the relationship between the core end user and the buyer and how that correlates with growth and retentionUnderstanding of how modern organizations experience and desire to experience incident management products7+ years of product management experience, with at least 3 years focusing on growth products at PLG SaaS organizationsProven track record optimizing conversion funnels and driving measurable growth metrics in enterprise SaaS environmentsExperience with A/B testing platforms, growth analytics tools, and experimentation frameworksStrong analytical and problem-solving skills with ability to translate data insights into user experience improvementsMatrix management experience leading engineering and design teamsProven ability to train and enable other PMs on growth practices and experimentation methodologiesPreferred Qualifications:Experience building growth capabilities in organizations that balance between sales-led and product-led motionsBackground in consumption-based or usage-based pricing model transitionsExperience with AI/ML applications in growth optimization and user personalizationFamiliarity with developer tools, infrastructure, or enterprise operations platformsTrack record building experimentation cultures across multiple product teamsStrong business acumen with understanding of enterprise customer adoption patterns and expansion motionsThis role offers the opportunity to re-build PagerDuty's growth capabilities from the ground up while driving significant business impact through improved user experiences, conversion optimization, and organizational experimentation maturity.The base salary range for this position is 180,000 - 304,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alertsPagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:Location restrictions:Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role.Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include:Competitive salaryComprehensive benefits packageFlexible work arrangementsCompany equityESPP (Employee Stock Purchase Program)Retirement or pension planGenerous paid vacation timePaid holidays and sick leaveDutoonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTOPaid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)Paid volunteer time off: 20 hours per yearCompany-wide hack weeksMental wellness programsPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium