Temporary Personal Banker

Entry-level Banking RoleEntry-level banking role to build proficiency in transaction, sales and service functions. Operates as a multi-functional team member with the ability to process transactions, provide optimum service, and consult in an advisory role to maximize the sales potential of every interaction. Processes transactions accurately and efficiently while simultaneously introducing products, services and digital options that meet customer needs and encourages customers to expand their relationship with Synovus. Identifies customer needs as well as cross-selling and up-selling opportunities. Expands and retains customer relationships and contributes to the financial growth of the branch. Serves as the first line of defense in preventing fraud and mitigating risk. Demonstrates passion for delighting customers by living the Customer Covenant every day. On average, spends approximately 80% of time performing transactional and service functions and 20% of time performing sales and relationship deepening functions.Job Duties and ResponsibilitiesProactively and pleasantly greets customers to establish a connection and develop rapport, providing outstanding, personalized customer service.Assesses customer needs, shares and educates the digital strategy and directs them to the appropriate service areas or banking representatives.Executes a variety of customer transactions in accordance with applicable policies and procedures, and with a high level of accuracy and efficiency while maximizing the sales potential of every interaction. Assists customers with inquiries and provides issue resolution in a professional and composed manner. Thanks each customer for their business and treats every individual as a valued Synovus customer. Assists customers with routine inquiries regarding account balances and account information. Cashes checks and processes withdrawals, pays out money after verification of signatures and balances. Prepares official checks and money orders. Refers customer to an officer for authorization to cash check when needed.Counts, checks and packages coins and currency. Balances cash drawer at the end of the day and reports any discrepancies. Checks the night depository bags and records information. Accepts retail and commercial deposits, verifies cash and endorsements and provides customer with a receipt. Accepts savings deposits and withdrawals, verifies signatures.Listens carefully to customers to understand their financial priorities and promotes bank products, digital options and services accordingly. Promotes and explains Synovus products such as consumer and mortgage loans, IRAs, certificate of deposits, travelers checks and credit cards.Optimizes the customer relationship referring customer to branch team members and/or Synovus partners for cross selling opportunities. Promotes Synovus products such as consumer deposits, loans, IRAs, certificate of deposits, travelers checks and credit cards. Performs proactive outreach to customers and prospects during sales campaigns and promotions. Utilizes the Sales Management system to capture and track referrals.Participates in daily kick-off and huddle activities, weekly sales meetings, and sales and training activities. Supports sales campaigns and bank initiatives and products as assigned and shares specific product information and sales tips. Champions the digital strategy and utilizes, shows and engages customers with the in-branch digital tools.Adheres to Branch Operations Standards, policies and procedures and regulatory guidelines to protect against risk. Maintains a high level of awareness to recognize and report suspected fraud. Follows the business code of conduct including reporting known or suspected violations to the appropriate Company authority in a timely fashion. Completes compliance and other assigned training on time.Demonstrates professionalism in appearance, punctuality, and behavior. Maintains a clean, organized work area.Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.Performs other related duties as required.Minimum EducationHigh school diploma or equivalentMinimum ExperienceSix months of customer service, sales or other related work experience or completion of one year of college/vocational school in lieu of work experience.Required Knowledge, Skills, & AbilitiesKnowledge of bank operations, policies and procedures and federal bank regulationsKnowledge of bank products and servicesStrong customer service skillsAptitude for consultative sellingStrong listening and comprehension skills to be able to identify customer financial needs, goals and objectivesStrong interpersonal skills to establish rapport with customersCareful attention to detail with ability to manage time and multi-taskMathematical skillsProficiency using Microsoft Office software productsPreferred Knowledge, Skills, & AbilitiesExperience with cash handling is preferred.Knowledge of bank operations, policies and procedures and federal bank regulationsKnowledge of bank products, services, policies and proceduresSynovus is an equal opportunity employer committed to fostering an inclusive work environment.