Customer Supply Chain Specialist

4 weeks ago

Florham Park, United States Eclaro Full time

End to End Supply Chain/Customer Care Support Representative

  • Florham ParkPoint of contact for communications and escalations as it relates to the daily fulfillment and execution of activities supporting our customer portfolios throughout the order fulfillment life-cycle. Ensure on-time and complete delivery of goods by developing and maintaining proper inventory levels.


PRIMARY RESPONSIBILITIES

  • Provide SAP Purchase Order and Customer Order processing
  • Proactively communicate with Customers on order status and manage the order to cash process
  • Communicate with manufacturers on production/quality lab status to support customer requirements
  • Communicate across the organization, collaborating with key business partners and support the execution of the Sales & Operations Planning between Supply Chain, Product Management, Sales, Marketing, and Finance
  • Utilizing your experience in ERP systems (i.e., SAP & APO DP), coordinate with Master Production Schedulers to optimize regional production requirements
  • Plan order requirements for raw materials and packaging components for contract manufacturing formulation and packaging sites
  • Create and transmit purchase orders against established purchase agreements for raw material and packaging components
  • Create stock transfer orders to move raw materials and packaging components between warehouse locations and/or toll sites to support production, and create delivery notes for stock transfers
  • Post receipts of raw materials and packaging for toll manufacturers without SAP connections
  • Create, maintain, and monitor reports to track open orders, supplier confirmations, and delivery dates to ensure communication of order and delivery status
  • Confirm required logistics activities are being organized for all related shipments
  • Escalate and Expedite as necessary
  • Enter Customer Complaints
  • Confirm availability of required labels at production point.
  • Reconcile month end physical inventories against SAP entries, verify invoices for approval, and assist in controlling raw material/packaging material deliveries and finished raw production at third party formulation and packaging

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