Principal Product Operations Manager

Principal Product Operations ManagerOur mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with KeyfactorTitle: Principal Product Operations ManagerLocation: United States; RemoteExperience: SeniorJob Function: Business TransformationEmployment Type: Full TimeIndustry: Computer and Network SecurityJob Summary: As a Principal Product Operations Manager, you will play a critical role in advancing and operationalizing the product operations function that supports our global R&D organization. You will work closely with product management, engineering, cloud operations, and go-to-market partners to drive consistent, scalable, and efficient processes across the product lifecycle. This role is hands-on and highly cross-functional-focused on enabling better decision-making, improving predictability, and fostering operational excellence through metrics, process improvements, tools, and change management. Applicants must hold US citizenship or US permanent resident status.Job Responsibilities:Contributes to the long-term vision for product operations, partnering with product management leadership to strengthen how we plan, build, launch, enable, and continuously evolve our product solutions.Works closely with R&D leaders to execute a product operations roadmap that drives process transformation and operational alignment across product development, cloud operations, product management, and product marketing.Builds, maintains, and enhances product-related KPIs and reporting frameworks-collaborating with analytics teams to ensure leaders have actionable insights to guide decision-making.Ensures product-related decisions, updates, and status information are clearly coordinated across teams, enabling transparency and alignment throughout the product organization.Translates data and qualitative inputs into insights, recommendations, and dashboards to support product and engineering leaders.Drives structured and scalable change management practices-ensuring product changes are communicated, understood, and adopted across the company.Owns and advances standardization of processes, KPIs, tools, and documentation to streamline workflows and improve operational clarity.Establishes and supports governance models, cross-functional feedback loops, and recurring cadences across the product lifecycle.Diagnoses operational issues and bottlenecks-taking a hands-on, analytical, and creative approach to identifying root causes and enabling continuous improvement.Minimum Qualifications, Education, and Skills:7-10+ years of experience in product operations, product management operations, or an equivalent operational role supporting global R&D teams.Demonstrated experience supporting or driving large-scale transformation initiatives.Strong technical and delivery acumen; solid understanding of software development and product lifecycle management.Experience with Agile methodologies preferred.Exceptional cross-functional collaborator with strong influencing skills-comfortable navigating ambiguity and gaining buy-in across complex organizations.Compensation: Salary will be commensurate with experience.Culture, Career Opportunities and Benefits: We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy