Technical Service Representative
2 weeks ago
The Technical Support Representative is accountable for providing value added service support to CFMOTO dealers and customers through technical problem resolution and product training.
Essential Duties & Responsibilities
- Participates in technical service team initiatives, problem solving, and continuous improvement efforts
- Provides telephone and electronic case support for technical product support and warranty claim authorizations
- Assists dealers with vehicle troubleshooting, diagnostics, and repair assistance
- Conducts in-person dealer visits, as needed, to resolve technical vehicle concerns
- Assists in the development, review, and feedback for technical service manuals, articles and repair procedures
- Responsible for supporting dealer technical training with preparation of training materials and instruction of classes as necessary
- Ensures a clean and safe work environment
- Performs other duties as required
Qualifications
Education & Experience Required
- High School diploma or equivalent
- Strong mechanical aptitude in Powersports or related fields such as automotive, marine, small engine, etc.
- 3-5 years’ in a technical service field in a related industry
- Must be able to read and follow electrical schematics
- Strong interpersonal skills both verbal and written
- Strong ability to methodically evaluate complex problems and provide strong recommendations for resolution
- Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
- Previous Powersports industry experience desired
Education & Experience Preferred
- Associate’s or Bachelor’s degree in a Technically related field
- 1-2 years previous Powersports Industry experience
Additional information
- All applicants must be eligible to work in the US
- Core business hours are Monday – Friday, 8 am – 5 pm; ability to work required hours and be on-site
- Working conditions are normal for an office and shop environment
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