ServiceNow ITSM Functional Lead

5 days ago

Harrisburg, United States LingaTech Full time

Location: Harrisburg, PA - local candidates only

Position Type: Hybrid, some onsite work in Harrisburg, PA required

Contract Length: 12 months


Position Overview

The ServiceNow ITSM Functional Lead will oversee IT Service Management's functional and business process aspects (ITSM), providing expert guidance on ServiceNow capabilities and best practices. This role includes leading development efforts, documenting requirements, coordinating technical tasks, and ensuring effective communication and collaboration across teams to meet business needs and maintain system integrity. ServiceNow Certified Implementation Specialist—IT Service Management (CIS-ITSM), Certified Business Analysis Professional (CBAP), and Certified Software Quality Analyst (CSQA) certifications are required


Duties

  • Act as a trusted advisor, providing expert guidance on ServiceNow capabilities, customization options, and best practices
  • Be assigned Request Items, Tasks, and/or Projects to complete in a self-directed and semi-independent manner
  • Coordinate and take the lead role for the technical/functional development and support of the assigned ServiceNow requests, projects, and tasks
  • Ensure a mutual understanding of the request and the proposed approach/response between both the client and the Contractor before beginning work on a request
  • Coordinate and execute all development aspects including reports, integrations, interfaces, conversion programs, database design and creation, and enhancements
  • Document requirements, or user stories in detail, as determined by the client (within Azure Dev Ops (ADO)
  • Document the progress and other details relating to the work being performed within the appropriate systems of record, such as ServiceNow RITMs, Tasks, ADO, etc.
  • Perform technical functions that are within the scope of this position. These include, but are not limited to configuring, coding, testing, and writing automated test scripts using ATF, data loads, and scripting
  • Perform and/or coordinate the Unit, System Integration, User Acceptance, and other testing as specified by the client’s IT Quality Management Playbook (playbook to be provided upon start of work)
  • Document and demonstrate changes (Showbacks) to stakeholders, as directed
  • Work with the system administration team to have the changes coded and peer-reviewed, then implemented into PRO
  • Provide documentation and knowledge transfer on the changes. Plus provide guidance and support to the application support team, as needed, for troubleshooting issues or answering question
  • Provide focus on ease of use for the customers, users, and management
  • Review, advise, and approve changes and designs to the ITSM and the other technologies
  • Develop and maintain plans and other documentation as required using established standards, procedures, templates, and methodologies
  • Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients

Required Skill

  • 8+ years of expertise in delivering services via ServiceNow for projects of various sizes and subject matter
  • 5+ years of experience with designing business processes for ServiceNow implementation
  • 5+ years of experience in delivering ServiceNow services as described within this request
  • 2-3 years of experience working in a Business Analyst capacity
  • Experience working with, and giving presentations to, senior leadership and stakeholder
  • At least two prior support and enhancements projects as a functional or technical lea
  • Experience working with ServiceNow’s GenAI model Now Assis
  • At least one hands-on ServiceNow implementation project as a functional or technical lead within the ITSM model
  • Experience coding and configuration of ServiceNow
  • ITIL / ITSM practices and methodologies
  • Proficient in the Microsoft Office 365 suite including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Modul
  • Bachelor’s degree in business management or information system
  • Experience in designing, architecting, or advising on human-to-computer interactions and interfaces and style

Required Certifications

  • ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM)
  • Plus, one or both of the following Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Software Quality Analyst (CSQA

Preferred Certifications

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • An equivalent combination of education and/or experience may be accepted


d.

  • ServiceNow ITSM Functional Lead

    1 week ago

    Harrisburg, United States LingaTech Full time

    Job DescriptionJob DescriptionLocation:  Harrisburg, PA - local candidates onlyPosition Type: Hybrid, some onsite work in Harrisburg, PA requiredContract Length: 12 monthsPosition Overview:The ServiceNow ITSM Functional Lead will oversee the functional and business process aspects of IT Service Management (ITSM), providing expert guidance on ServiceNow...

  • ServiceNow ITSM Functional Lead

    6 days ago

    Harrisburg, United States LingaTech Full time

    Location: Harrisburg, PA - local candidates onlyPosition Type: Hybrid, some onsite work in Harrisburg, PA requiredContract Length: 12 monthsPosition OverviewThe ServiceNow ITSM Functional Lead will oversee IT Service Management's functional and business process aspects (ITSM), providing expert guidance on ServiceNow capabilities and best practices. This role...

  • ServiceNow ITSM Functional Lead

    4 days ago

    Harrisburg, Pennsylvania, United States LingaTech Full time

    Job SummaryLingaTech is seeking a highly skilled ServiceNow ITSM Functional Lead to oversee the functional and business process aspects of IT Service Management. As a key member of our team, you will provide expert guidance on ServiceNow capabilities and best practices, leading development efforts and ensuring effective communication and collaboration across...

  • ServiceNow ITOM Functional Lead

    2 weeks ago

    Harrisburg, United States LingaTech Full time

    Job DescriptionJob DescriptionLocation:  Harrisburg, PA - local candidates onlyPosition Type: Hybrid, some onsite work in Harrisburg, PA requiredContract Length: 12 monthsPosition Overview:The ServiceNow ITOM Functional Lead will be responsible for managing the functional and business process aspects of IT Operations Management (ITOM). This role includes...

  • Techno-Functional ServiceNow Developer

    1 month ago

    Harrisburg, United States LingaTech Full time

    Job DescriptionJob DescriptionLocation: Harrisburg, PAType: Hybrid – must be available for onsite work in Harrisburg, PADescription of DutiesThis position is expected to function in a very independent manner, therefore, the duties are described in greater detail than other requests.  This document can be used to make sure expectations are communicated...

  • ServiceNow Lead

    6 days ago

    Harrisburg, United States LingaTech Full time

    Location: Harrisburg, PA - local candidates only - within 3-hours drive Position Type: Hybrid, some onsite work in Harrisburg, PA requiredContract Length: 12 monthsDuties:Act as a trusted advisor, providing expert guidance on ServiceNow capabilities, customization options, and best practices.Be assigned Request Items, Tasks, and/or Projects to complete in a...

  • ServiceNow - ITOM Lead

    2 days ago

    Harrisburg, United States Panzer Solutions LLC Full time

    ServiceNow - ITOM LeadITOM Certification is MUSTLength: 12 monthsLocation: Harrisburg, PA – Remote Work with occasional onsite visit, candidates within 3 hours distance **Citizenship: US Citizen | Permanent ResidentPosition Overview:The ServiceNow ITOM Functional Lead will be responsible for managing the functional and business process aspects of IT...

  • ServiceNow - ITOM Lead

    1 day ago

    Harrisburg, United States Panzer Solutions LLC Full time

    ServiceNow - ITOM LeadITOM Certification is MUSTLength: 12 monthsLocation: Harrisburg, PA – Remote Work with occasional onsite visit, candidates within 3 hours distance **Citizenship: US Citizen | Permanent ResidentPosition Overview:The ServiceNow ITOM Functional Lead will be responsible for managing the functional and business process aspects of IT...

  • ServiceNow ITOM Lead

    7 days ago

    Harrisburg, United States LingaTech Full time

    Job DescriptionJob DescriptionLocation:  Harrisburg, PA - local candidates only - within 3-hours drive Position Type: Hybrid, some onsite work in Harrisburg, PA requiredContract Length: 12 monthsPosition Overview:The ServiceNow ITOM Functional Lead will be responsible for managing the functional and business process aspects of IT Operations Management...

  • ServiceNow Developer

    1 week ago

    Harrisburg, United States LingaTech Full time

    Job DescriptionJob DescriptionPosition: Techno-Functional ServiceNow DeveloperLocation: Harrisburg, PAType: Hybrid – must be available for onsite work in Harrisburg, PADescription of DutiesThis position is expected to function in a very independent manner, therefore, the duties are described in greater detail than other requests.  This document can be...

  • ServiceNow Architect

    1 week ago

    Harrisburg, United States LingaTech Full time

    Job DescriptionJob DescriptionLocation:  Harrisburg, PA - local candidates only, within 3-hour drive timePosition Type: Hybrid, some onsite work in Harrisburg, PAContract Length: 12 monthsPosition Overview:The ServiceNow Architect will align the ServiceNow implementation with the client's roadmap to ensure continuous alignment, gather business...

  • ServiceNow Architect

    5 days ago

    Harrisburg, United States LingaTech Full time

    Location: Harrisburg, PA - local candidates only, within 3-hour drive timePosition Type: Hybrid, some onsite work in Harrisburg, PAContract Length: 12 monthsServiceNow Certified System Administrator (CSA) is required. Required Skills:10+ years of combined experience in the design, development, and implementation of ServiceNow solutions and integrations,...

  • ServiceNow Architect

    6 days ago

    Harrisburg, United States LingaTech Full time

    Location: Harrisburg, PA - local candidates only, within 3-hour drive timePosition Type: Hybrid, some onsite work in Harrisburg, PAContract Length: 12 monthsServiceNow Certified System Administrator (CSA) is required. Required Skills:10+ years of combined experience in the design, development, and implementation of ServiceNow solutions and integrations,...

  • ServiceNow Implementation Specialist

    4 days ago

    Harrisburg, Pennsylvania, United States LingaTech Full time

    About the RoleLingaTech is seeking a highly skilled ServiceNow Implementation Specialist to join our team. As a key member of our IT operations team, you will be responsible for delivering expert guidance on ServiceNow capabilities, customization options, and best practices.Key ResponsibilitiesTechnical Leadership: Provide technical leadership and guidance...

  • ServiceNow ITOM

    5 days ago

    Harrisburg, United States LingaTech Full time

    Location: Harrisburg, PA - local candidates only - within 3-hours drive Position Type: Hybrid, some onsite work in Harrisburg, PA requiredContract Length: 12 monthsDuties:Act as a trusted advisor, providing expert guidance on ServiceNow capabilities, customization options, and best practices.Be assigned Request Items, Tasks, and/or Projects to complete in a...

  • ServiceNow ITOM

    5 days ago

    Harrisburg, United States LingaTech Full time

    Location: Harrisburg, PA - local candidates only - within 3-hours drive Position Type: Hybrid, some onsite work in Harrisburg, PA requiredContract Length: 12 monthsDuties:Act as a trusted advisor, providing expert guidance on ServiceNow capabilities, customization options, and best practices.Be assigned Request Items, Tasks, and/or Projects to complete in a...

  • ServiceNow ATF Engineer

    1 week ago

    Harrisburg, United States LingaTech Full time

    Job DescriptionJob DescriptionLocation:  Harrisburg, PA - local candidates onlyPosition Type: Hybrid, some onsite work in Harrisburg, PA requiredContract Length: 12 monthsPosition Overview:The Automated Test Framework Engineer will develop and maintain automated test scripts using ServiceNow’s Automated Test Framework (ATF), ensuring comprehensive test...

  • ServiceNow Developer

    4 weeks ago

    Harrisburg, United States InnovitUSA Full time

    Job DescriptionJob DescriptionServiceNow DeveloperHarrisburg ,PAHybrid Webcam interview onlyTax Terms: C2C, W2 and 1099. Position Duties and Tasks: 1. Function as a ServiceNow subject matter expert. 2. Configure, develop, and implement commonwealth's ServiceNow modules per requirements, established procedures and ITIL processes. 3. Deliver support and...

  • ServiceNow ITOM Consultant

    3 days ago

    Harrisburg, United States LingaTech Full time

    Location: Harrisburg, PA - local candidates only - within 3-hours drive Position Type: Hybrid, some onsite work in Harrisburg, PA requiredContract Length: 12 monthsRequired Skills:8+ years of expertise in delivering services via ServiceNow for projects of various sizes and subject matters.Experience with designing business processes for ServiceNow...

  • ServiceNow ITOM Consultant

    1 day ago

    Harrisburg, United States LingaTech Full time

    Location: Harrisburg, PA - local candidates only - within 3-hours drive Position Type: Hybrid, some onsite work in Harrisburg, PA requiredContract Length: 12 monthsRequired Skills:8+ years of expertise in delivering services via ServiceNow for projects of various sizes and subject matters.Experience with designing business processes for ServiceNow...