Front Desk Receptionist

Front Desk ReceptionistThe Front Desk Receptionist partners directly with families, students, visitors and staff of KIPP Nashville and is responsible for providing quality customer service at the school's front desk. The Receptionist is a key member of the school's Operations Team. The Receptionist reports to the Director of Operations at their school site.Responsibilities of the Front Desk Receptionist include, but are not limited to:Act as the first point of contact for parents, students, and visitors and direct them to the appropriate place or personEnsure a friendly and professional demeanor to create a welcoming environment.Man the front office, answer phones, and manage mail and faxReceive and distribute messages for students and staffRespond to parent questions and concerns, and direct them to the Principal when appropriateProvide information about school schedules, policies, and events.Screen and track all visitors through Raptor as required by school policy.Support school attendance procedures ensuring accuracyMaintain and organize front office supplies and maintain a professional space.Administer first aid and medications to students according to school standardsDistribute all deliveries and mail to the appropriate personRegularly update student phone lists and contact informationCollect all student records, including immunization records, home language surveys, emergency contact forms, and media release formManage collection, dispersal, security, and organization of all student cumulative record filesAssure confidentiality of files is maintained and lock files where appropriateAnswer parent questions and assist parents in navigating the enrollment process as needed.Support families with application verification and enrollment documentationHelp facilitate and support preparations for school events, including, but not limited to, school performances, parent conferences, celebrations, and field trips.Carry out any additional daily school duties as decided upon by the Principal or Director of OperationsDesired Experience:Proficient in Google Suites, Microsoft Word, Excel, and PowerPointPass Criminal Background CheckPrior receptionist experience (Preferred)Customer Service experience (Preferred)Experience working in a fast-paced environment (Preferred)Proficient in speaking, reading and writing in Spanish and/or Arabic (Highly preferred)Desired Characteristics:Unwavering commitment to KIPP Nashville's mission, students, families, and communityFirm belief in affirming the identity of students, families and staffDemonstrates excitement in supporting students and familiesPassionate and committed to being a leader for racial justice and equity, and working in an organization committed to anti-racismStrong communication skills with diverse constituents; clear writer, facilitator and speaker and eagerness to collaborateDemonstrate commitment to continue their professional development individually, eager to offer and respond positively to feedbackAbility to tackle multiple projects and initiatives at once with a strong sense of organization, prioritization, follow through and results orientationExhibit positivity, be flexible, and willing to go above and beyond to meet the varied needs of studentsCompensation and Benefits:To establish equitable salary practices, the compensation package is derived from the regional KIPP Nashville Public Schools pay scale and are commensurate with aligned experience. This position is non-exempt and will follow a 12-month schedule.Robust benefits package including medical, dental, vision, disability, and life insurance policy options, in addition to retirement benefits. Application for these benefits may be made immediately upon employment. The policy is effective upon the first of the month following the first day of work.