Tier 1 IT Support

4 weeks ago


Ontario, United States Insight Global Full time

*Insight Global is hiring on behalf of one of our largest clients within the health services and solutions industry*

**This opportunity requires candidates to work onsite in Ontario, CA - candidates must be local and open to commuting to this location**


Job Description:

Title: Tier 1 IT Support

Duration: 24-month contract with extensions

Type: Hybrid, onsite 2-3 days/week; must be comfortable if they want to move back to a fully onsite 5 days/week schedule in future

Location: Ontario, CA


Required Skills and Experience:

  • High-level customer service and interpersonal skills
  • Strong written and verbal communication skills
  • Ability to quickly absorb and retain information
  • Strong documentation and organizational skills
  • Ability to work well on a team in a fast-paced environment
  • Working knowledge of computers and networks
  • Excellent troubleshooting skills (password resets, connectivity issues, etc)


Nice to Have Skills:

  • Previous experience working in healthcare environment


Nice to Have Skills and Experience

As a CSR/Helpdesk individual, you will be joining one of Insight Global's most prestigious healthcare partners in the US. Our client is performing a go live for their upgraded patient portal software across multiple medical facilities that will be directly impacting their providers (Non IT and IT professionals). You and your peers will be responsible for delivering high level customer service while assisting with IT support . You will be recording and tracking all interactions in the appropriate ticketing tool, as well as identifying and raising critical incidents to the next level if needed. Issues raised will be pertaining to hardware and software issues. It is important to approach each interaction with a "customer obsessed" mentality. The work environment will be fast pace and require excellent troubleshooting skills.


Compensation:

$23/hr to $25/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.


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