TS/SCI Tier 1 SATCOM Tech
2 weeks ago
Required Skills & Experience
- 2+ years of SATCOM experience. - Experience working with IDirect Modems (9350 etc.) - Experience with a ticket tracking system (Remedy preferred) - Knowledge of SATCOM/RF basics. - TS with SCI Eligibility, or Active TS/SCI Clearance.
Nice to Have Skills & Experience
- VSAT System Experience - Security+ Certification (will have to obtain within 90 days of hire).
Job Description
A customer of ours is searching for a Tier 1 SDN technician to add to their growing team. The ideal person for this position will be somebody who has experience troubleshooting Tier 1 & Tier 2 SATCOM technical issues over the phone and computer. This person will begin their role training for the first 30 days, they will take courses gaining actual certifications from IDirect and valuable experience. After that initial training period, they will be on-site at our clients physical location within SOCOM. They will be providing Tier 1 & some Tier 2 SATCOM specific support to end users over the phone and computer with a mission focus pertaining to personnel on the ground (Nodes, TOC's etc.), and leading them through these troubleshooting steps. They will have Tier 2 and Tier 3 personnel on-site to escalate issues to as well. There are Day/Night Shifts, from 7:00AM-7:00PM EST and 7:00PM-7:00AM EST. The typical weekly workload will be days of 12 hour shifts, a day off, another 12 hour shift, and then a 4-hour on call shift to close out the week.
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