Call Center
24 hours ago
Call Center & Administrative Support SpecialistWe are looking for a highly organized, detail-oriented, and proactive Call Center & Administrative Support Specialist to join our team. This role is essential in ensuring smooth day-to-day operations by handling patient calls, managing schedules, supporting audits, and providing general administrative support.The ideal candidate thrives in a fast-paced environment, has an excellent command of verbal English with minimal accent, and is knowledgeable about the Transitional Care Model (TCM) in a healthcare setting.Key ResponsibilitiesCall Center & SchedulingAnswer incoming calls from patients and assist with scheduling, rescheduling, and confirming appointments.Perform outbound calls for appointment reminders, follow-ups, and patient outreach.Coordinate with clinical staff and team leads to ensure accurate scheduling and efficient time management.Handle patient inquiries in a professional, courteous, and empathetic manner.Update patient records, appointment notes, and communication logs accurately in the scheduling or EMR system.Audits & Quality ChecksAssist in performing chart and scheduling audits to ensure accuracy and compliance.Identify scheduling errors, missed appointments, or documentation gaps and escalate to the appropriate team members.Maintain strict confidentiality and adhere to all HIPAA and company compliance policies.Administrative SupportProvide general administrative assistance to management and clinical teams.Support daily office operations, including data entry, reporting, and record management.Assist with internal communication, updates, and follow-ups across teams.Manage and track scheduling-related metrics, logs, and reports as requested.Collaborate with other departments to ensure smooth workflow and clear communication.
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Call Center Operator
4 weeks ago
Baltimore, United States Mercy Medical Center Full timeOverview: Join Our Team at Mercy Medical Center Now Hiring a Call Center Operator! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (20232025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes'...
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Call Center Operator
4 weeks ago
Baltimore, United States Mercy Medical Center, Baltimore, MD Full timeSummary Join Our Team at Mercy Medical Center Now Hiring a Call Center Operator supporting our GI team! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (20232025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi?time...
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Call Center Operator
4 weeks ago
Baltimore, United States Mercy Medical Center, Baltimore, MD Full timeSummary Join Our Team at Mercy Medical Center Now Hiring a Call Center Operator supporting our GI team! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (20232025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi?time...
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Call Center Representatives
6 days ago
Baltimore, MD, United States Staffing Data Services Agency Full timeAbout the job Call Center Representatives Do you want to earn money without having to leave your home? We are hiring customer service representatives to work from home. Experience is not required as full training will be provided to successful applicants. In this position you will make outbound calls to our customers, just as if you were working in a...
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Call Center Representatives
14 minutes ago
Baltimore, MD, United States Staffing Data Services Agency Full timeAbout the job Call Center Representatives Do you want to earn money without having to leave your home? We are hiring customer service representatives to work from home. Experience is not required as full training will be provided to successful applicants. In this position you will make outbound calls to our customers, just as if you were working in a...
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Turkish Call Center Agent
3 weeks ago
Baltimore, United States CallsU Full timeJob Opportunity Work from the comfort of your home, you will work with your existing PC or laptop. Simply plug your microphone in and you are good to go! At our company we offer retention services. As our caller you will call our inactive clients to interest them in using our services again by reading from scripts provided on our platform. Full paid training...
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Turkish Call Center Agent
2 weeks ago
Baltimore, MD, United States CallsU Full timeJob Opportunity Work from the comfort of your home, you will work with your existing PC or laptop. Simply plug your microphone in and you are good to go! At our company we offer retention services. As our caller you will call our inactive clients to interest them in using our services again by reading from scripts provided on our platform. Full paid training...
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Call Center Associate
1 week ago
Baltimore, MD, United States Professional Moving & Storage INC Full timeWe are seeking a Call Center Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and...
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Call Center Associate
6 days ago
Baltimore, MD, United States Professional Moving & Storage INC Full timeWe are seeking a Call Center Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and...
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Call Center Associate
1 week ago
Baltimore, MD, United States Professional Moving & Storage INC Full timeWe are seeking a Call Center Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and...
