Desktop Service Technician

3 weeks ago


Nashville, United States BGSF Full time

BGSF is seeking an Desktop Service Technician.


This permanent contract position provides desktop hardware and software support for client’s end-users. The position requires frequent and regular contact with the end-user staff, and is responsible for troubleshooting, and repairing the user’s hardware and software problems in the field and/or at facilities where the hardware and software is located.


  • The ideal candidate for this position will have 5+ years of experience performing hardware and software installations, deployments and support of end-user systems including desktops, laptops, tablets, and printers/scanner
  • This position also requires strong interpersonal, communication, and organizational skill


Minimum Experience/Educational Requirements

  • 5+ years of experience in PC hardware and software support is required.
  • Experience supporting end-users is required.
  • Knowledge and use of a ITIL based incident management system such as Microsoft Service Manager or ServiceNow is required.
  • Good interpersonal and communication skills are required.
  • Professional appearance and demeanor are required.
  • Experience working as a desktop or network specialist in an enterprise network environment with Active Directory is required.
  • Strong level of knowledge of Windows 10/11, and Office 365 is required.


Desirable Experience/Education

  • Experience working in a highly secured environment and familiarity with various security technology to keep it secure, such as multifactor authentication apps, VPN software, application whitelisting, and privileged access management tools is desired.
  • Experience supporting and working with cellular devices such as phones, tablets, and mobile gateways as well as both Apple and Android operating systems is desired.
  • Experience using endpoint device management systems such as SCCM, Intune, or Microsoft Endpoint Manager is a plus.


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