Benefits Technology Specialist

Job Description About Acrisure: A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: The Benefits Technology Specialist is a key member of the Technology and Client Service teams, responsible for building and maintaining benefit platforms (primarily Employee Navigator), servicing client inquiries, and ensuring a seamless technology and benefit experience for clients and their employees. This role supports system implementation, updates, troubleshooting, and benefit-related servicing, working closely with internal departments and external clients. The ideal candidate will have strong analytical skills, problem-solving abilities, benefit product knowledge, and a passion for leveraging technology to enhance client outcomes. Primary Responsibilities: Employee Navigator Build Team Build and maintain benefit platforms (Employee Navigator) including new system implementations and renewal updates. Troubleshoot system-related issues and escalate as needed. Support and audit carrier, payroll, and TPA data connections within platforms. Perform reporting and analytical audits for ACA compliance and other business needs. Participate in product demonstrations and direct client communication at the direction of the Technology Team or Account Management. Ensure optimal performance of internal and external platforms and software tools. Adhere to all pre-set processes, procedures, and quality assurance (QA) protocols. Collaborate closely with the Account Management team to gather data requirements and assist with client communication. Attend virtual or in-person training, conferences, or educational sessions as needed. Client Servicing Responsibilities Address and resolve customer service issues via phone, email, and system communication channels. Support clients with inquiries such as: Group billing questions Employee claims issues Benefits and network coverage questions Enrollment/termination assistance Waiting period and eligibility guidance Maintain group changes and updates in EPIC to reflect accurate client records. Adds / Terms / Changes Team Complete daily processing of employee adds, terminations, and changes via Employee Navigator, internal email, or other platforms. Ensure accuracy and completeness of data received through all channels. Follow standard operating procedures for processing updates. Document all servicing and communication in EPIC through activity tracking for visibility and compliance. Technology & System Knowledge Employee Navigator: Proficient in navigating the platform to support HR users and employees with questions or issues. Carrier Portals: Familiarity with various insurance carrier portals to: Resolve service inquiries Execute renewals Process member updates (adds/terms/changes) EPIC System: Utilize EPIC daily for task management, client servicing, and checklist execution. Other Systems: Ability and willingness to adapt to new technologies and platforms as they are introduced within Acrisure's evolving technology environment. Product Knowledge Solid understanding of group benefit products, including: Medical Dental Vision Other ancillary lines of coverage (e.g., life, disability) Technology-enabled value-added services Requirements: Strong problem-solving and analytical abilities. Detail-oriented with strong organizational and documentation skills. Ability to follow processes consistently while adapting to client-specific needs. Excellent verbal and written communication skills. Tech-savvy and eager to learn evolving benefit technologies. Team player with a service-first mindset and a proactive approach. Benefits and Perks: Competitive compensation Generous vacation policy, paid holidays, and paid sick time Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid) Company-paid Short-Term and Long-Term Disability Insurance Company-paid Group Life insurance Company-paid Employee Assistance Program (EAP) and Calm App subscription Employee-paid Pet Insurance and optional supplemental insurance coverage Vested 401(k) with company match and financial wellness programs Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options Paid maternity leave, paid paternity leave, and fertility benefits Career growth and learning opportunities ...and so much more Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and ultimately, our collective success. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination. Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email leaves@acrisure.com. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. Welcome, your new opportunity awaits you. Pay Details: The base compensation range for this position is $70,000 - $90,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.