F&B Operations Manager

Food & Beverage Operations ManagerThe Food & Beverage Operations Manager is responsible for the strategic leadership and day-to-day oversight of multiple dining outlets, ensuring seamless operations, exceptional guest experiences, and financial success. This role drives operational excellence through effective staffing, rigorous adherence to brand standards, and proactive budget management. The F&B Operations Manager serves as a key liaison between outlets and executive leadership, aligning operational goals with the organization's broader hospitality objectives.What you will do as a F&B Operations Manager:Leads and mentors management and hourly staff to deliver superior service and operational performance. Ensures each outlet maintains optimal staffing levels and fosters a culture of accountability, teamwork, and continuous improvement.Implements and monitors comprehensive training programs for all team members. Verifies that each team member is fully equipped with the knowledge and skills necessary to perform their duties effectively, maintaining excellence in guest service and compliance with all company standards.Establishes, maintains, and enforces departmental policies, procedures, and quality control systems. Continuously evaluates processes for efficiency, guest satisfaction, and adherence to company and regulatory standards.Develops and manages annual budgets, operating forecasts, and performance reports. Tracks financial metrics to ensure profitability targets are achieved and takes corrective action as needed to address variances.Verifies and ensures that schedules are developed and maintained by outlet managers to provide maximum coverage during peak service periods while maintaining cost efficiency. Analyzes business volume trends to forecast staffing needs accurately.Reviews and approves team member performance evaluations, promotions, and compensation adjustments. Provides constructive feedback, coaching, and recognition to enhance team engagement and retention.Collaborates with other departments such as Entertainment, Events, and Marketing to coordinate and execute functions, promotions, and special events that elevate the overall guest experience.Monitors and controls food, beverage, and labor costs through effective purchasing, inventory control, and waste reduction practices. Analyzes cost reports to ensure financial efficiency across all outlets.Maintains a deep understanding of food, beverage, and service trends. Demonstrates expertise in beer, wine, and spirits, and ensures that all outlets offer selections and experiences aligned with guest expectations and brand positioning.Provides oversight of outlets managed by other Operations Managers during their absence, ensuring seamless operations, adherence to standards, and consistency in guest experience across all Food & Beverage venues.Upholds the highest standards of guest satisfaction by maintaining quality, presentation, and service consistency in every outlet. Handles guest feedback promptly and professionally to foster loyalty and repeat business.Who We Are:We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.Work Experience:Bachelor's Degree in Business Management, Hospitality Management, or related field required; or equivalent combination of education and progressive experience.Minimum of 4 years in food and beverage management, preferably overseeing multiple high-volume outlets or multi-unit operations within a hospitality environment.Proven ability to lead diverse teams, manage performance, and foster a collaborative and high-performing culture.Exceptional verbal and written communication skills with the ability to interact effectively with all levels of the organization and guests.Strong financial acumen with demonstrated ability to interpret data, manage budgets, and make informed operational decisions.Maintains the highest standards of discretion and confidentiality regarding business operations and personnel matters.Excellent planning, problem-solving, and organizational skills with the ability to manage multiple priorities in a fast-paced environment.Ability to stand/walk for long periods of time and lift up to 10 pounds.What we value:Positivity Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.Growth Opportunities We offer a successful journey, including hands-on training and support to advance your career.Empowerment We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.Benefits:Paid weeklyVariety of schedulesPaid time offTuition assistanceCareer-building professional developmentDiscounts from dining to fuel to concertsTeam member appreciation eventsQuality healthcare and dental benefitsA robust 401k retirement planDealer SchoolFinance Scholarship ProgramWhy You Will Appreciate Us:At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team