Sr. Consumer Feedback Analyst

4 weeks ago

Los Angeles, United States Schwan's Full time
Description Schwans Company, a U.S. affiliate of the global lifestyle company CJ CheilJedang Corporation, is a leading U.S. manufacturer and marketer of quality foods offered through retail-grocery and food-service channels. Its many popular brands include Red Baron, Tonys, Big Daddys, Villa Prima and Freschetta pizza; Mrs. Smiths and Edwards desserts; and Pagoda Asian-style snacks. To learn more about Schwans, visit www.schwanscompany.com . What we are looking for: This Sr. Customer FSQ Analyst position can work out of any of our manufacturing plants or HQ locations, and is responsible for partnering with various functional areas to understand customer requirements, issues, and challenges. You'd be integral in reviewing all consumer-provided feedback (email, social media, inbound calls, etc.) regarding CJ Schwan's food products. You'd provide base reporting to other team members to use during production, business unit meetings and functional reviews (includes insights, trend analysis, KPI dashboards and escalation reports). You'd also articulate customer and consumer challenges and work toward solutions to resolve them, which may include leading projects. Additionally, you will work to establish initiatives that are designed and implemented to support overall Quality and Customer Experience goals. To note, this position requires you to be located within 45 minutes of any of our headquarters or manufacturing plants (whichever home location works for you). Responsibilities: Assist the business in identifying required changes to existing customer journeys and frames the business issues and customer challenges for the respective business area utilizing customer feedback. Documents, reviews and edits requirements and business processes related to a proposed solution. Translates customer requirements and communicates needed changes to business partners and teams. Prioritizes needs based on assessment of greatest risk. Create reports and queries in the applicable digital applications (e.g. SAP BW, SAP CRM, Clarabridge). Responsible for identification and resolution of any data integrity issues. Responsible for reporting systems issues for the team. Lead functional design and perform testing of new software, upgrades, or fixes to software, along with creating test scripts for software and communicating test results to Information Services. Establish complaint hierarchy and functional processes required to ensure analysis of data is completely understood and communicated appropriately. Analyze consumer and customer feedback as a rate of complaints (contacts) per million units sold, by organizing the data in multiple groupings. Facilitate the design of ad-hoc analysis due to complaint or sales trends for several business areas including but not limited to FSQ, Production, Marketing, Sales, Product Development, Packaging, Procurement, and Legal. Build relationships with stakeholders to establish a keen understanding of product changes and business strategies that could affect complaints, sales, and resulting metrics. This includes outside factors that could contribute to an increase in complaints, such as media attention to particular product concerns. Create actionable charts, data sheets, and presentations directed at executive level meetings and leaders, suppliers, and customers. Creating and updating a library for customer Food Safety and Quality assurance management system requirements. Identify areas where corporate programs may benefit from standardization to meet multiple customer requirements. Preferred Qualifications: Education: Bachelor's Degree or equivalent. Years of Related Experience: 5 years. Knowledge/Skills/Abilities: Solid analytical skills as well as experience in large scale information, data and/or reporting projects. Database management experience preferred. Experience or formal training in Information Technology desired. Exceptional communication skills and interpersonal skills with the ability to communicate technical concepts to non-technical users. Ability to manage projects. Excellent problem solving and analytical ability. Strong computer skills and ability to learn technical software. Proficient in Microsoft Office suite of programs with advanced Excel skills. Advanced proficiency with numeric data analysis. Excellent SAP skills preferred. Ability to manage multiple initiatives concurrently. This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications associated with the job. An individual must be able to perform all the duties and responsibilities listed in a fully competent manner to be considered successful in the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties and responsibilities. J-18808-Ljbffr

by Jobble

  • Sr. Accounting Analyst

    1 month ago

    Los Angeles, United States ADECCOCMS Full time

    Job DescriptionJob DescriptionOne of Asia’s largest beauty ecommerce and retail leaders is expanding to the US and is seeking a Sr. Accounting Analyst. In this role, you will generate and consolidate financial statements, perform reconciliations, assist in budgeting and the establishment of accounting and finance processes. This is a highly impactful role...

  • Consumer Sector Analyst Position

    3 weeks ago

    Los Angeles, California, United States Wedbush Securities Full time

    At Wedbush Securities, we're looking for an experienced Consumer Sector Analyst to join our award-winning Equity Research team. As a key member of our team, you'll provide essential support to our Senior Analyst in delivering high-quality research notes and reports.Key ResponsibilitiesDevelop and maintain detailed company financial models and sector...

  • SR IT ENT APP Analyst

    3 weeks ago

    Los Angeles, United States Partners In Diversity, Inc. Full time

    We are currently recruiting for a temporary SR IT ENT APP ANALYST for our IT Group in our HQ downtown Los Angeles. The temp labor assignment is up to 6mos, and the work schedule is a 9/80 schedule starting as early as 7:00am – 4:45pm with every other Friday off.*The SR IT ENT APP ANALYST will be required to be in the office on Monday & Tuesdays until...

  • Sr. Facilities Administrative Analyst

    4 weeks ago

    Los Angeles, United States SuperbTech Full time

    Sr. Administrative Analyst Location: Los Angeles, CAContract: 6 monthsSalary: $54-61/hrSchedule: Monday through Friday with alternating Fridays offThe Sr. Administrative Analyst (Facility Contracts Administrator) candidate will be responsible for the administration of maintenance for facility assets, including buildings, residences, grounds, and equipment....

  • Sr. Financial Analyst

    2 weeks ago

    Los Angeles, United States Jobot Full time

    Sr. Financial Analyst- REMOTE- 6 month contract roleThis Jobot Consulting Job is hosted by: James MoonAre you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.Salary: $45 - $60 per hourA bit about us:We are a complex healthcare organization with an amazing team and mission, in need of a Sr. Financial Analyst on a consulting...

  • Sr. Financial Analyst

    3 months ago

    Los Angeles, United States Jobot Full time

    Job DescriptionJob DescriptionSr. Financial Analyst- REMOTE- 6 month contract roleThis Jobot Consulting Job is hosted by: James MoonAre you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.Salary: $45 - $60 per hourA bit about us:We are a complex healthcare organization with an amazing team and mission, in need of a Sr....

  • Sr. Financial Analyst

    2 weeks ago

    Los Angeles, United States Jobot Full time

    Sr. Financial Analyst- REMOTE- 6 month contract roleThis Jobot Consulting Job is hosted by: James MoonAre you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.Salary: $45 - $60 per hourA bit about us:We are a complex healthcare organization with an amazing team and mission, in need of a Sr. Financial Analyst on a consulting...

  • Partners In Diversity, Inc. | SR IT ENT APP Analyst

    3 weeks ago

    los angeles, United States Partners In Diversity, Inc. Full time

    We are currently recruiting for a temporary SR IT ENT APP ANALYST for our IT Group in our HQ downtown Los Angeles. The temp labor assignment is up to 6mos, and the work schedule is a 9/80 schedule starting as early as 7:00am – 4:45pm with every other Friday off.*The SR IT ENT APP ANALYST will be required to be in the office on Monday & Tuesdays until...

  • Sr. PeopleSoft Analyst

    3 weeks ago

    Los Angeles, United States Harvest Technical Services Full time

    Job Description: The Sr. PeopleSoft Analyst will be responsible for supporting HR, Benefits and Payroll modules in PeopleSoft (PS). This will include working with business users to understand the requirements and design, build, integrate and implement solutions. Additional responsibilities include implementing new functionalities, participating in...

  • Sr. PeopleSoft Analyst

    3 days ago

    Los Angeles, United States Harvest Technical Services Full time

    Job Description: The Sr. PeopleSoft Analyst will be responsible for supporting HR, Benefits and Payroll modules in PeopleSoft (PS). This will include working with business users to understand the requirements and design, build, integrate and implement solutions. Additional responsibilities include implementing new functionalities, participating in...

  • Sr. Technical Analyst

    2 days ago

    Los Angeles, United States ShiftCode Analytics Full time

    We need a Sr. Technical Analyst - Health insurance Data for a 3-4 month contract-to-hire role in Los Angeles, CA. This role will be Remote full time, but the client is looking for someone who will convert to Permanent employee status after 3-4 months . Thus, they are focusing on candidates who are LOCAL to CA, with extra preference given to those who...

  • Sr. Financial Analyst

    2 months ago

    Los Angeles, United States Consultative Search Group Full time

    A large global professional services firm seeks a Senior Financial Analyst to join their team. As a Senior Financial Analyst at firm, you will be a member of firm's Revenue and Strategic Financial Analysis team - a team of highly visible, motivated, and well-regarded financial professionals whose primary responsibility is to provide key revenue analytics...

  • Senior reporting analyst

    5 days ago

    Los Angeles, United States JRD Systems Full time

    Skills Preferred:A Sr. Reporting Analyst provides comprehensive dashboards and reports that help our organization make data-driven decisions; leverage advanced analytical skills and business acumen to distill complex data into clear, concise, and actionable dashboards and reports; develop, implement and deliver data reporting services, including data...

  • Sr Financial Analyst for a Global Professional Services Firm

    2 days ago

    Los Angeles, United States Vertical Careers, Inc. Full time

    Senior Financial Analyst  Our Client, a $4B+ global professional services firm located in DTLA. The company offers a generous total compensation package. Bonuses are awarded in recognition of individual and firm performance. Benefits include healthcare, life and disability insurance, flex spending accounts, a 401k plan, etc.,10 paid holidays, and a PTO...

  • Accounting Analyst

    2 months ago

    Los Angeles, United States Virtual Full time

    Accounting Analyst – Staff Accountant – Financial Analyst – Dashboards – SQL – VBA – Journal Entries – Debits – Credits – GAAP Are you new accounting or finance graduate looking for your first professional role who has experience using SQL or VBA?  If so, then we are working on an Accounting Analyst role that would be right up your...

  • Financial Analyst Professional

    1 week ago

    Los Angeles, California, United States NBCUniversal Full time

    Job Title**Sr. Financial Analyst**About the CompanyNBCUniversal is a leading entertainment and media company with a portfolio of film, television, and streaming services.Job SummaryWe are seeking an experienced Senior Financial Analyst to join our team at NBCUniversal. The successful candidate will be responsible for supporting the consolidation, analysis,...

  • Program Analyst

    2 months ago

    Greater Los Angeles, United States JMJ Phillip Group Full time

    A growing organization in the Consumer Goods Manufacturing Industry is seeking an Executive Assistant and Program Analyst based in the San Fernando Valley, CA area. Candidates Must Have:Bachelor’s degree in Business or related field of studyMinimum 3 years of experience in an executive administrator or program analyst roleFamiliarity with the consumer...

  • Consumer Packaging Graphic Designer

    5 days ago

    Los Angeles, United States FullDeck Full time

    CPG client has an immediate need for a Sr Graphic Designer/Production Artist to provide collateral support, conception and innovation. This is a part time project 100% remote. Approximately 20-25 hours a weekYou work with other designers on multi-component projects as they conceptualize and design corporate marketing materials, research technology/production...

  • Consumer Packaging Graphic Designer

    3 weeks ago

    Los Angeles, United States FullDeck Full time

    CPG client has an immediate need for a Sr Graphic Designer/Production Artist to provide collateral support, conception and innovation. This is a part time project 100% remote. Approximately 20-25 hours a weekYou work with other designers on multi-component projects as they conceptualize and design corporate marketing materials, research technology/production...

  • GIS Analyst

    4 days ago

    Los Angeles, United States Teklabs Inc Full time

    Hi, I hope you are doing well. I am Karanvir, a Recruiter at Teklabs, a leading global staffing and consulting firm. We're currently looking for skilled professionals to fulfill key roles for our esteemed clientele. We have a compelling opportunity for a GIS Analyst position with an attractive compensation package. Job Title: GIS Analyst Location:...