CRM Lead

JOB DESCRIPTION Make your mark for patients We are looking for a Insights to Impact CRM Lead who is intellectually curious, self-driven, and adaptable to join our Ecosystems Operations team, based in our Atlanta, Georgia office in the United States. This hybrid position requires a minimum of 40% on site presence. About the role You will manage the CRM system from a business perspective, being the central contact for all strategic, tactical, and training related issues for the CRM system. The I2I CRM Lead integrates perspectives from end users across the organization and leads their team to deliver optimal user experience and drive the development of new capabilities. Who you'll work with You will work with Sales, Marketing, Medical, Market Access, Compliance, Customer Data Operations Team, Brand teams, Operations, IT and other internal end users. Externally, you will work with our CRM software provider, as well as consultants and vendors. What you'll do Lead and develop a CRM team: Manage, coach, and support CRM Business Partners, handling all aspects of people management. Drive collaboration: Build strong relationships across departments (sales, marketing, medical, market access, etc.) and externally to ensure effective CRM evolution and alignment. Strategic partnership: Work closely with the external CRM software provider, IT system owner, and Patient Value Unit stakeholders to shape the CRM system's long-term roadmap and strategic decisions. Architect the future of our global CRM ecosystem by leading the evaluation, selection, and operationalization of our next-generation CRM platform (Veeva or Salesforce) as our current Veeva/SF partnership sunsets within the next five years. Collaborate with global and regional stakeholders (including IT, business units, and external partners) to shape the CRM roadmap, operationalize the migration, and deliver a scalable, future-ready solution. Oversee system changes: Coordinate with IT to plan, deliver, and adopt updates, modifications, and best practices. Champion user experience: Identify and act on opportunities to improve end user experience, respond to user inquiries, and ensure high engagement and value from the CRM system. Governance and compliance: Act as Process Data Owner, document policies, lead the CRM Change Advisory Board, and ensure compliance with business procedures. Training: Own the creation, delivery, and certification of end user training for the CRM system. Data integration: Partner with the Customer Data Operations team to ensure seamless integration between sales incentive compensation, CRM, and reporting systems. Interested? For this role we're looking for the following education, experience and skills Minimum Education, Qualifications, Skills Bachelor's degree or higher in finance, business, or engineering or any of relevant discipline such as Business technology, Information management, Business analytics, Operations management, or MBA 10+ years minimum experience working in the Pharmaceutical industry 5+ years minimum experience working with a CRM system Project management experience working in a cross functional team Experience with platform migrations or large-scale implementations Familiarity with CRM governance and data compliance standards Excellent communication and negotiating skills with people at different levels (both verbal and written) This positions reasonably anticipated base salary range is $148,000 - $194,300 per year. The actual salary offered will consider internal equity and may also vary depending on the candidate's geographic region, job-related knowledge, skills, and experience, among other factors. Are you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you About us UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science. Why work with us? At UCB, we don't just complete tasks, we create value. We aren't afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We 'go beyond' to create value for our patients, and always with a human focus, whether that's on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential. At UCB, we've embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office. UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations. Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.