Case Manager Supervisor

1 month ago

Baltimore, United States St. Vincent de Paul of Baltimore Full time

Company Title: Assistant Director, Sarah's Hope


St. Vincent De Paul of Baltimore has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to SVDP Human Resources Department for consideration.


ABOUT US

Join the St. Vincent de Paul team, where what you do is much more than just a job—it’s a cause. Our staff members are true partners in our mission to help those impacted by poverty achieve their full potential. Their job satisfaction comes from knowing that their work each day has a positive impact on people’s lives. If you are the type of person who is excited and motivated by the idea of doing good for others, and our community, come join us We are looking for high-energy staff members willing to share a commitment for our cause in a workplace filled with other caring people. We offer you a competitive salary, generous benefits, a culture where learning and growth is encouraged, a workplace where employees are highly valued and, most of all, an opportunity to be passionate about what you do every day. We are growing and looking for a passionate person to join our team


SUMMARY

Responsible for the overall leadership of the shelter program at Interim House which includes case management and family services. Responsibilities include hiring, training, and supervising Case Manager, Program Assistants and Youth Workers. Ensures the highest level of performance of all staff on all shifts and that the clients have excellent care based on the SVDP model of Trauma Informed Care, Crisis Prevention and Mediation. The Assistant Director oversees the coordination of all aspects of resident transition into shelter, and transition from shelter to permanent housing. Primary point of contact for volunteer engagement and volunteer events. This position acts in the capacity of the Senior Director of Homeless Services in his/her absence.


PRIMARY DUTIES

Intake/Discharge

  • Provides strong leadership and direction of all intake/discharge services.
  • Act as the primary point of contact for the Baltimore County Department of Social Services (DSS) Coordinated Entry Team to conduct intake of new families.
  • Orient new intake families to the shelter program and provide the families with the resources needed throughout their shelter stay.
  • Collaborates with the DSS Coordinated Entry Team to ensure utilization of shelter beds.
  • Reviews HMIS weekly to ensure all HMIS data is entered in a timely manner.
  • Conducts monthly review of active client case files to ensure all intake documents are updated and included in each case file.
  • Ensures the appropriate documentation is reviewed and retained including, but not limited to, intake/discharge, incident reports, and daily logs.
  • Discharges families transitioning from the shelter and complete the necessary paperwork.

Family Services

  • Ensure the highest quality of programming occurs for healthy relationships with families, adults, and children at Interim House.
  • Creates a culture that is inviting, culturally competent, fair, predictable, and welcoming for all.
  • Ensures that all staff adhere to the principles of Trauma Informed Care, Crisis Prevention and Mediation.
  • Facilitate monthly Resident Advisory Committee Meetings (RAC) with shelter residents.
  • Monitor progress of and assist families with daily needs such as referrals, transportation, advocacy, and additional ongoing support.
  • Oversee the development of a life skills curriculum for shelter families with a focus on mainstream benefits, workforce development and financial literacy.
  • Coordinates and supervises youth programming that incorporates academic enrichment and extracurricular activities.


SECONDARY DUTIES

  • Supervises all Program Assistants.
  • Keep updated on the most effective means of accessing services available within the larger community and maintain an active database for referrals and community partners.
  • Create a welcoming and positive environment for volunteers, ensure that they are used effectively to meet program goals, and provide direction to staff on how to incorporate them into their work.
  • Attend and fully participate in all necessary staff meetings, other internal and external meetings, as well as meetings with on and off-site service providers.
  • Create an atmosphere of care and respect for clients.
  • Attend meetings and events related to St. Vincent de Paul and the Center.
  • Uphold the vision, mission, and values of St. Vincent de Paul.
  • Other duties as assigned, within the scope of the position.


QUALIFICATIONS

  • Bachelor’s in Social Work or related field, required.
  • 3 years’ successful, hands-on experience working with people who are experiencing homelessness and/or materially poor.
  • 2 years supervisory experience.
  • Willing and able to work in a high-energy environment, organized, and able to prioritize the needs of participants and workload.
  • Knowledge of and respect for confidentiality.
  • Ability to relate in a respectful, comfortable, non-judgmental manner with persons from all ethnic, socio-economic, and religious backgrounds.
  • Desire and ability to work as a member of a team.

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