Senior Designer UX/UI, Customer Experience

Join Sallie MaeWhen you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for studentsand for each other.This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.Feeling your best allows you to do your best. Our benefits take care of the whole youfrom physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets), paid time off to volunteer for the things that matter to you, and more.We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.Come do more than join something, change something. For students, for future generations, for the future of education.Senior UX/UI Designer, Customer ExperienceWhat You'll ContributeAre you a bold, creative thinker who loves solving problems through innovative technology solutions? Are you passionate about customer strategy, digital design, and creating seamless experiences across platforms? We are seeking a motivated design enthusiast to join our growing team at Sallie Mae.As we transform from a traditional student loan provider into a comprehensive education services company, you'll play an essential role in designing digital experiences that support students throughout their entire education journeyfrom planning for college and applying for financial aid, to managing finances during school, and achieving success after graduation.In this role, you'll be responsible for creating user-centered experiences across our consumer-facing digital touchpoints, including web, mobile, tablet, and app experiences. You'll work as part of a cross-functional team, collaborating closely with business stakeholders, content strategists, copywriters, researchers, and development teams to bring innovative solutions to life.Work You'll DoProduct Design & Experience DevelopmentLead design efforts on projects from concept to implementation, taking full ownership of work throughout the processCreate user-centered experiences grounded in research insights, competitive analysis, and UX best practicesDevelop design artifacts including journey maps, wireframes, user flows, interactive prototypes, and high-fidelity mockupsDeliver detailed design specifications and documentation for development teamsWork closely with developers to ensure designs are implemented according to specificationsProvide a voice for customers within the Sallie Mae team, advocating for user needsDesign System & StandardsContribute to and enhance our internal design system library within FigmaHelp maintain design consistency across products and experiencesDocument patterns and component guidelines for team useDeliver detailed design specifications and documentation for development teamsApply systematic thinking to complex design problemsResearch & StrategyConduct competitive analysis and stay updated on industry best practicesIdentify opportunities to improve customer/consumer experiencesSupport heuristic evaluations, A/B testing, and design validationParticipate in business walkthroughs and stakeholder interviewsCollaboration & CommunicationCollaborate with our research team to implement insights into design solutionsPartner with content strategists and copywriters to create cohesive experiencesPresent design solutions to stakeholders and executives with clear rationaleCommunicate effectively with both technical and non-technical audiencesFacilitate high-level strategic decisions with buy-in from multiple disciplinesWhat You HaveBachelor's degree or equivalent work experience5+ years of experience in user experience design, interaction design, UI design, and/or digital product designProficiency in Figma and Adobe Creative SuiteStrong portfolio demonstrating experience designing complex systems across multiple platformsExcellence in visual design with an understanding of design principles and accessibility standardsExperience documenting and annotating complex interactions for development teamsExcellent written, presentation, and verbal communication skillsAbility to work collaboratively across disciplines and organizational levelsSelf-starter with strong project management skills who delivers work on timeGrowth mindset with a willingness to learn new tools and approachesPreferred education, skills and experience required.Experience in financial services or education technologyKnowledge of design thinking methodologiesUnderstanding of agile development processesBackground in conversion optimization and/or e-commerceHow You'll GrowAt Sallie Mae, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.What You'll Get at Sallie MaeHealthcare Benefits: medical, dental, vision plansFinancial Well-being: 401K company match, Employee Stock purchase plan, and basic life insuranceWork-life Balance: Generous paid time off, time off to volunteer, tuition reimbursementFamily Support: After 6 months of employment, primary caregivers receive 12 weeks of fully paid time off, and secondary caregivers receive 4 weeks for birth or adoptionWellness Programs: Fitness center, gym subsidies, free Fitbits with step challenges, and wellness educationThe Americans with Disabilities ActThe Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.Our benefits take care of the whole youso you can build your work around your life (not the other way around)Competitive base salariesBonus incentivesGenerous PTO, Floating Holidays and 12 Federal Holidays observedSupport for financial-well-being and retirement 401k with employer matchComprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and moreEmployer paid short-term/long-term disability and basic life insuranceFlexible hybrid working arrangements.Paid parental leave and adoption reimbursement programsFree access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentivesTuition Reimbursement and Family Scholarship ProgramsCareer development and training opportunitiesNot the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page