Guest Service Agent
4 weeks ago
Guest Service AgentFour Seasons Hotel One Dalton Street, Boston is currently looking for a Guest Service Agent.Welcome and register hotel guests explaining the accommodations and establishing credit or method of payment. Check guest out of the hotel, preparing and explaining the bill. Respond to a wide variety of guest requests by accurately assessing their needs adding personal recommendations and touches to achieve maximum customer satisfaction while conforming with all Four Seasons' policies. Comply with any additional requests that may arise pertaining to Guest Service Attendant duties.Essential function of the job:Check in guest in an efficient and friendly manner, using guest name whenever possible.Assure that guest is assigned type of room requested and the correct rate is charged.Arrange for luggage to be delivered to guest room and issues correct keys to the guest.Check out guest at end of stay and ascertain guest satisfaction.Collect keys, posts late charges and presents bill upon check outSettle bill accurately through credit card or cash transaction.Maintain a balanced bank assigned by the hotel.Email the guest regarding any late charges processed to their account after their check-out (when proper email is available).Make change, cashes checks, exchanges foreign currency.Reconcile all transactions at the close of each shift and to cash out.Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.Knowledge and Skills:High School Degree preferred2 Years in a front desk role or 2 years' luxury customer service experience necessary.Ability to read, write and English.Visa Requirements:Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.Some Benefits Four Season Employees enjoy:FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days401(k) Retirement Matching PlanAbility to experience our hotels as a guest through the Employee Travel programHighly competitive salaries and incentivesEducational assistance programs, as well as in-house training workshop for all employees.Complimentary Life insuranceVacation & Paid Sick Time OffComplimentary Employee MealsAnd much moreWe look forward to receiving your application******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
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1 week ago
Boston, MA, United States Studio Allston Hotel Full timeCompensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry,...
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Guest Services Agent
1 week ago
Boston, MA, United States Studio Allston Hotel Full timeCompensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry,...
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