IT Technician

Position: IT Technician 1

Location: 5005 Corporate Exchange Blvd SEGrand Rapids, MI 49512

Duration: 12 Months

Pay rate: $25.00 - $27.00/hr.

Job Type: Contract

Work Type: Onsite

Job Description:

Responsibilities:

• Onsite break/fix support in both office and manufacturing environments (PC’s/multifunction printers/barcode scanners)
• Ongoing operational responsibilities for defined solutions
• Perform technical, administrative, and support work in the installation and operation of new and existing PC systems
• Execute defined client computing lifecycle processes
• Assist with support of business/sector specific infrastructure
• Assist with support and hands on activities of network and server infrastructure
• Troubleshoot, assist, and work with other IT team members to resolve user support issues
• Follow and promote defined ticket management procedures including the use of standard ticket management tools
• End-to-end asset management of clients including updating ServiceNow during every life cycle change event.
• This includes inventory best practices and disposal of assets
• Configure computers using bare metal image and Microsoft AutoPilot process
• Unboxing, configuring, installing software, scheduling with customers, transferring data, troubleshooting and fixing any issues during the refresh process
• Support software, patching, OS servicing, risk remediation, PCI requirements, and all other client deployments by resolving issues and ensure completion
• Training employees on using our company hardware and software upon request
• Assisting customers with Microsoft 365 email and Teams on Android and iOS
• Updating assets in ServiceNow to ensure accurate data

Qualifications (Education and Experience):

• Bachelor’s or Associates degree in IT related field or equivalent years of experience in an IT career
• Broad technical IT knowledge and awareness of industry trends
• Operational Excellence - Root Cause Analysis, process, risk reduction, security and controls, change management

Advanced troubleshooting skills

• Relationship management and conflict resolution management
• Microsoft Windows Operating Systems (Windows XP, Windows 7, Windows 10, Windows 11)
• Microsoft Office Suite (2016/M365)
• Microsoft Software (SharePoint, Teams, Visio)
• PC Hardware troubleshooting (Dell)
• Printer Desktop/Multifunction (Xerox, Zebra)

Key Competencies:

• Ability to demonstrate outstanding customer service skills
• Strong oral and written communications skills
• Ability to demonstrate strong interpersonal skills
• Ability to diagnose and troubleshoot computer, application, peripheral, mobile device, and/or printer problems
• Ability to demonstrate strong organizational skills and the ability to follow documentation procedures
• Ability to demonstrate strong remote troubleshooting support skills
• Understanding of ServiceNow ticketing and asset management
• Must be able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install hardware equipment
• Ability to work independently with minimal supervision
• Excellent problem-solving and critical thinking skills
• Ability to work as part of a virtual team