Branch Manager

4 weeks ago

Seattle, United States Appleone Full time
SUMMARY: Manage the operations and staff necessary for a compliant, positive, and profitable branch. Management includes complying with all company policies, sales and recruiting strategies, revenue projections, systems mastery, and maintaining teamwork, reliability, professionalism, and work quality. SUPERVISION EXERCISED: The manager will lead and monitor direct reports to ensure the employees achieve the goals of their role and bring value to the Company's growth. Leadership includes but is not limited to: hiring and termination decisions, good judgment, coaching, training, directing time and focus, and providing resources to support job success. The manager will motivate staff through ongoing positive reinforcement, clear, consistent communication, and demonstrating emotional intelligence. TERRITORY SIZE: Up to three teams within a single location 'branch.' ESSENTIAL DUTIES AND FUNCTIONS: The percentage of time performing the essential duties may fluctuate under special circumstances and according to business needs. Maintain staff headcount requirements set forth by the Company. Direct the focuses of branch staff, including onboarding. Participate in, provide resources, and ensure branch Key Performance Indicators are met by staff. Meet personal productivity requirements. Maintain accurate attendance records. Ensure New Hire and Payroll Status Change forms for staff are completed timely. Manage branch and individual performance with staff weekly, monthly, quarterly, and annually. Provide weekly documented one-on-ones with staff. Responsible for ongoing hiring, training, and development of all team members. Continuously identify and develop potential leaders amongst branch staff. Provide counseling to branch staff. Develop, perform, and lead a current client retention plan and a new client targeting plan to maintain and grow customer relationships. Develop, perform, and lead an ongoing recruiting plan to maintain and grow our candidate inventory. Respond to requests, ideas, suggestions, and grievances of team members. Comply with all documentation requirements and system procedures in the Company provided systems. Comply with all Company policies and procedures. Provide good judgment in decision-making to control P&L expenses and PBT profit consistency. Maintain accurate records of the branch. PREFERRED PRIOR EXPERIENCE: Three years or more of similar team and business leadership experience or completion of an in-house leadership training program. No more than three jobs (3 companies) in the recent five years. Paid in a prior position on a commission or bonus plan, based on performance or goals. One year or more of responsibility for hiring, coaching, and making termination decisions. WORK ENVIRONMENT & MENTAL REQUIREMENTS: The requirements described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without reasonable accommodation. Stay focused and productive when working independently or remotely. Interact with a variety of individuals positively and collaboratively. Employ emotional intelligence during change management of procedures and policies and when receiving feedback. Perform under pressure with conflict situations, multiple tasks with competing deadlines, and complex problems. Respond with good judgment to negative or demanding customer and employee feedback. Understand, remember, and follow written, video, and verbal instructions. Intelligence to learn new procedures and tools quickly and apply them accurately. Communicate with and work in proximity to employees, clients, and candidates weekly. Collect and enter data in the assigned systems each day. Comprehend and navigate digital information systems, files, and videos. Participate in client meetings at their locations. COMMUNICATION SKILLS: (digital, written & verbal): Consistent grammar, spelling, and sentence structure Comprehensible COMPUTER/SYSTEM SKILLS REQUIREMENTS: Type 36 WPM. Basic level in using MS Office Excel, Word, and Outlook. Current proficiency using the internet. Current proficiency in navigating, documenting, and utilizing similar processing systems for Applicant Tracking, Sales, Marketing, or Customer Service. EDUCATION, CERTIFICATES, LICENSES, REGISTRATION REQUIREMENTS: None PHYSICAL REQUIREMENTS (for each requirement indicate % of the time): The percentage of time performing physical requirements may fluctuate based on any reasonable accommodations. Speaking 50% Driving 20% Lifting 2% Hearing 50% Repetitive Motion 30% Carrying 5% Standing 15% Air & Public Travel Twisting 5% Sitting 70% Operating Equipment 2% Bending 5% Walking 15% J-18808-Ljbffr

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